Provide leadership, management, and guidance in organizing, equipping, training, and mobilizing groups to meet home station and expeditionary mission requirements. Work closely with the Commander to prepare the enlisted force to best execute mission requirements. Manage and direct resource activities as well as interpret and enforce policies and applicable directives. Establish control procedures to meet mission goals and standards. Initiate actions to improve organizational effectiveness… Show more Provide leadership, management, and guidance in organizing, equipping, training, and mobilizing groups to meet home station and expeditionary mission requirements. Work closely with the Commander to prepare the enlisted force to best execute mission requirements. Manage and direct resource activities as well as interpret and enforce policies and applicable directives. Establish control procedures to meet mission goals and standards. Initiate actions to improve organizational effectiveness and efficiency as well as ensure that the management of personnel and resources are consistent with current practices and procedures in support of the unit’s mission. Resolve issues between subordinates as well as perform other duties as directed by the Commander. Ensure enlisted welfare, morale and health issues are maintained. Provide guidance on matters of leadership, military justice and customs and courtesies. Show less

Ensure enlisted welfare, morale and health issues are maintained. Work with the Command Management to maintain discipline and standards of conduct in accordance with specifications set by the U.S. Air Force and the Unit Commander. Provide guidance on matters of leadership, military justice and customs and courtesies. Provide unit training and other Air Force informational programs to subordinates so that they can maintain annual requirements and their own personal readiness.

Provides administration support for the overall service delivery and fulfillment of NMCI Support Services. Provides administrative support and Portfolio Management activities on behalf of the CIO.• Assists in seat management for the Navy-Marine Corps Intranet customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.• Provides input to CTR for preparation of the final report on Contractor… Show more Provides administration support for the overall service delivery and fulfillment of NMCI Support Services. Provides administrative support and Portfolio Management activities on behalf of the CIO.• Assists in seat management for the Navy-Marine Corps Intranet customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.• Provides input to CTR for preparation of the final report on Contractor performance for the applicable task order in accordance with the procedures prescribed by the CTR. Provides input to CTR for invoice approval.• Provides Customer and or Claimant representation in any discussions regarding Service Level Agreement (SLA) clarification and or definition and support processes.• Supports CTR in drafting statements of work (SOW) for task orders. Provides for training and implementation assistance; reviews and prepares recommendations concerning waivers of mandatory standards.• Recommends the need for changes in agency policies or procedures.• Prepares requests for local Moves/Adds/Changes (MACs) and submits to CTR for approval. Reviews MACs to validate accuracy of system migration and updates of the performed MACs.• Performs moderately complex analysis of voice/data network needs and contributes to the architectural design, integration and installation to ensure effective customer network architectures.• Reports and monitors system utilization and associated costs to guide moderately complex short and long term information technology investment decisions as related to voice/data network solutions.• Oversees network integration and installation projects. Assists in assigning and leading work; provides guidance with regard to expertise, timeliness and completion of project objectives. Addresses performance issues within prescribed guidelines. Show less

NMCI - Navy Marine Corp InternetIdentify performance issues proactively. Solve technical problems on computers, printers, Blackberry devices and other assigned hardware and software platform(s)/application(s) following standard protocols. Works within strict time scales and elevates incidents within defined time windows. Use proactive monitoring procedures/tools to identify problem prevention opportunities. Configure system hardware, software and network components to meet established… Show more NMCI - Navy Marine Corp InternetIdentify performance issues proactively. Solve technical problems on computers, printers, Blackberry devices and other assigned hardware and software platform(s)/application(s) following standard protocols. Works within strict time scales and elevates incidents within defined time windows. Use proactive monitoring procedures/tools to identify problem prevention opportunities. Configure system hardware, software and network components to meet established standards with assistance. Perform routine installations and/or configurations. Assemble and integrate system/product. Perform routine maintenance which may include performing tape/backup operations. Understand the impact of operations delivery on the customer’s business. Contribute to team’s ability to meet target goals through participation in continuous service improvement initiatives. Respond to customer relations problems promptly and appropriately. Take ownership to ensure satisfactory completion of complaint, through engagement of appropriate resources. Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Work effectively in a multicultural environment. Respond to service, product, technical, and customer relations questions. Lead a small team with well-defined objectives Show less

I managed the service department which included a dispatcher, service technicians, equipment delivery driver, and parts ordering technician for day to day maintenance and operations. Performed all of the new installation and troubleshooting of copiers on computer networks for printing, scan to desktop, scan to E-mail, scan to FTP/SMB, Inbound Routing and PC Faxing capabilities. Provided phone support to help customers resolve printing issues, scanning issues, and answer any configuration… Show more I managed the service department which included a dispatcher, service technicians, equipment delivery driver, and parts ordering technician for day to day maintenance and operations. Performed all of the new installation and troubleshooting of copiers on computer networks for printing, scan to desktop, scan to E-mail, scan to FTP/SMB, Inbound Routing and PC Faxing capabilities. Provided phone support to help customers resolve printing issues, scanning issues, and answer any configuration questions. Additionally I was the Network Administrator for the company. I maintained, repaired and configured all of the computers the company utilized for its day to day functionality. Show less