At EpicTec LLC, our team provides critical IT support, leveraging tools like LogMeIn and Kaseya to ensure seamless server and end-user device operations. With a focus on real-time problem solving, I've honed skills in technical troubleshooting, consistently updating our ticketing board and escalating issues to ensure quick resolutions.My role also includes generating essential reports using SSMS and SQL scripts, a testament to my analytical abilities. The skills acquired at EpicTec and Totality, such as CCTV and cable installation, have been pivotal in delivering top-notch service and driving new business development, reflecting a steadfast commitment to excellence in the IT support domain.