Terry Williams Email & Phone Number

Garden Grove, Ca, Us

El Segundo, California, United States

Garden Grove, California, United States

Continued to support customers from previous employer after that company ceased to be in business. Gathered data stored on floppy disks and moved it to hard drive and CD-ROM.Had advanced battery packs built to support a specific customer.

El Segundo, California, United States

Primary support contact for domestic and international customers of SCSI and Fibre Channel Solid State Disk products. Worked with Engineering, Drafting, Production, and Marketing Departments to develop user and installation manuals and training materials using Word, PowerPoint, AutoCAD, and Adobe Acrobat. Extensive domestic and some international travel for installations and support, as well as training customers and resellers in the use and service of the MegaRam and MegaCache product… Show more Primary support contact for domestic and international customers of SCSI and Fibre Channel Solid State Disk products. Worked with Engineering, Drafting, Production, and Marketing Departments to develop user and installation manuals and training materials using Word, PowerPoint, AutoCAD, and Adobe Acrobat. Extensive domestic and some international travel for installations and support, as well as training customers and resellers in the use and service of the MegaRam and MegaCache product lines. Direct support of Marketing Department in specifying equipment needed by customers for successful installations. • Completed the Windows Hardware Qualification Labs (WHQL) certification for the MegaRam-5000.• Produced the Installation and User Guides on CD-ROM that were included with hardware when it was shipped.• Produced CD-ROM and DVD for hardware support training. Show less