Terry Brown Email & Phone Number

Ottawa, Canada Area

GoTo Marketers is a digital marketing and business development agency with a focus on technology and software. As strong believers in sales and marketing alignment, GoTo Marketers brings all the elements and experience your company needs and ensures you get the most out of the growth investments you make.

Ottawa, Canada Area

Management and Product line responsibilities for transcription technology platforms and services within the Nuance Healthcare Clinical Documentation line of business.

Ottawa, Canada Area

Accentus is a leading provider of Health Information Management solutions. These services include medical transcription, medical coding, scanning, document imaging and EHR transition. Accentus was acquired by Nuance Communications in December 2012.

Kanata, Ontario.

Responsible for product marketing, implementation of social media, lead generation development of sales tools for channel consisting of MSP providers and VARs for N-able's portfolio, including; remote monitoring and management (RMM), endpoint security, data backup, network management solutions.

Ottawa, Canada Area

Definition and execution of social media, marketing and channel strategy for enterprise and SaaS based operational business intelligence (KPI) reporting/analytics application.

Kanata, Ontario.

Developed strategic marketing direction, product positioning, sales tools and marketing promotions for Irdeto's enterprise password management, security and media protection solutions.

Requirement definition and introduction of maintenance and managed services for Bell SMB Gateway customers. Accountable for product roadmap, new product introduction, product positioning, vendor management and cross functional team readiness in the sale and support of maintenance and managed services in the SMB portfolio

Accountable for sales and service revenue growth through existing direct, indirect and distribution channels. Tasked with adding additional distribution partners and geographic regions to increase sales and market share.

Definition and execution of marketing strategy. External and internal company and product messaging, positioning, pricing, vertical market segmentation, collateral, web site, promotions, trade shows, interface to trade press, analysts, PR agencies and print suppliers. Performed market research, market analysis, competitive analysis and market segmentation.

Championed the implementation of the Contact Center and Small Medium Business (SMB) product roadmap for the North American and UK markets for the emerging VoIP based PBX platforms. Managed product lifecycle for all call center solutions within the direct and indirect sales channels.

Lead team tasked with re-engineering and developing new business processes that would allow the company to diversify away from being a pure voice and PBX supplier. My role was to build a new application support infrastructure which included the recruitment and management of technical resources. I redefined the support processes, reduced problem response.

Responsible for management and co-ordination of the field trials for all Mitel products in the UK, Europe, Middle East, Africa (EMEA). This necessitated working closely with key customers, both in the public and private sectors, as well as internal groups such as Design, Marketing, Sales, Training, Manufacture and Customer Service, to ensure new products.

Responsible for management of support and customer satisfaction for all Mitel products in the UK and EMEAA. Developed and introduced new support processes and procedures, set key measures to track the department’s performance, product health and customer satisfaction. Managed 15 technical support engineers Negotiated support level agreements with.