Terry Loh Email & Phone Number

Danvers, Massachusetts

Orange, Connecticut

- Manage and report on margin analysis and address any deltas- Provide Finance with overage billing for applicable clients- Reconcile Finance Actual and Forecast reports to identify mismatches- Manage employee capacity to ensure appropriate workload is assigned- Perform employee reviews and potential action plans- Ensure all client contracts deliverable's are being achieved and identify potential areas for up-sell opportunities- Performing engagement analysis, and making recommendations to Tangoe senior management on new and/or expanded service opportunities; and improving operational efficiency- Create and deliver Quarterly Business Review’s to all clients- Establishing and maintaining business relationship with clients senior managers

Orange, Connecticut

The Client Services Team Lead is the primary business and support interface between Tangoe and the clients senior management and operations team.• Establishing and maintaining business relationship with clients senior managers• Defining and maintaining Standard Operations Procedures that are tailored to the clients contracted services and Service Level Agreement• Working with telecommunication carriers to ensure that timely and accurate product / service delivery are provided within the contracted Service Level Agreement• Ensuring carrier invoicing is accurate; and that payment recommendation is provided to the client in a timely manner• Performing carrier cost analysis to identify cost savings opportunities and provide recommendations for realizing the savings• Performing engagement analysis, and making recommendations to Tangoe senior management on new and/or expanded service opportunities; and improving operational efficiencies• Evaluating customer satisfaction levels and making recommendations for improvement

Orange, Connecticut

As a Client Services Analyst for Tangoe I provide critical support and management of customer (client) fixed/wireline carrier invoices. This includes ensuring the invoices are received and loaded, allocating charges, producing accruals and AP/GL feeds, and resolving any invoicing / billing issues with carriers. This role includes working directly with the client and the clients carriers.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science (B.S.), Sport And Recreation Management

Education record