Terry Loh Email & Phone Number

Danvers, Massachusetts

Orange, Connecticut

- Manage and report on margin analysis and address any deltas- Provide Finance with overage billing for applicable clients- Reconcile Finance Actual and Forecast reports to identify mismatches- Manage employee capacity to ensure appropriate workload is assigned- Perform employee reviews and potential action plans- Ensure all client contracts deliverable's.

Orange, Connecticut

• The Client Services Team Lead is the primary business and support interface between Tangoe and the clients senior management and operations team.
• Establishing and maintaining business relationship with clients senior managers
• Defining and maintaining Standard Operations Procedures that are tailored to the clients contracted services and Service Level Agreement
• Working with telecommunication carriers to ensure that timely and accurate product / service delivery are provided within the contracted Service Level Agreement
• Ensuring carrier invoicing is accurate; and that payment recommendation is provided to the client in a timely manner
• Performing carrier cost analysis to identify cost savings opportunities and provide recommendations for realizing the savings

Orange, Connecticut

As a Client Services Analyst for Tangoe I provide critical support and management of customer (client) fixed/wireline carrier invoices. This includes ensuring the invoices are received and loaded, allocating charges, producing accruals and AP/GL feeds, and resolving any invoicing / billing issues with carriers. This role includes working directly with the.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science (B.S.), Sport And Recreation Management

Education record