Terry Wan Email & Phone Number

Montreal, Quebec, Canada

▪️ Managed and maintained the organization's website, ensuring consistent updates, accurate content, and a user-friendly interface.▪️Developed and executed design concepts for various client websites, ensuring a seamless user interface and exceptional user experience.▪️Conducted user research and usability testing to gather insights and optimize websites for improved user engagement and conversion rates.▪️Develop and implement social media video strategies to increase brand awareness and engagement▪️Collaborated with cross-functional teams, including developers and content creators, to implement design solutions that align with project goals and user needs.▪️Employed responsive design principles to create websites that function effectively across different devices and screen sizes.

◾️Delivered exceptional customer experiences by expertly guiding customers through immersive VR sessions and providing personalized equipment setup assistance.◾️Demonstrated strong technical acumen by effectively troubleshooting and resolving complex technical issues, working closely with a dynamic support team of 5 to ensure seamless operations.◾️Maintained a customer-centric approach, actively addressing inquiries and concerns, resulting in high levels of customer satisfaction and positive feedback.