Thomas Fitzgerald Email & Phone Number

San Diego, California, United States

Ensured prompt delivery of purchase orders and updated clients and Sales Teams of order status▪ Transcribed vendor data (style, color, and size) of over 50,000 styles from Excel to Accumatica▪ Performed data entry for Military Sales Director to GSA, which required 100% input accuracy▪ Created matrices with VLOOKUP, TEXTJOIN, and ASAP Utilities to match old data with new▪ Lowered Purchasing Team error rate from 1.3% to .5% between January and August of 2022▪ Maintained… Show more Ensured prompt delivery of purchase orders and updated clients and Sales Teams of order status▪ Transcribed vendor data (style, color, and size) of over 50,000 styles from Excel to Accumatica▪ Performed data entry for Military Sales Director to GSA, which required 100% input accuracy▪ Created matrices with VLOOKUP, TEXTJOIN, and ASAP Utilities to match old data with new▪ Lowered Purchasing Team error rate from 1.3% to .5% between January and August of 2022▪ Maintained accurate and up-to-date records for vendor order confirmations and backorders▪ Worked with service providers for screen printing, embroidering, and engraving needs Show less

San Francisco Bay Area

Applied data science fundamentals to streamline and standardize operating procedures▪ Designed presentations with regional trends and insights for cross-team data requests▪ Expressed delivery trends with Sheets pivot tables and functions for internal reporting

San Francisco Bay Area

Guided corporate orders, logged efforts to improve outcomes, and compiled results with SQL▪ Maintained average month-over-month food order volume increase of 5% on orders ≥$200▪ Increased new client retention rate nearly 20% by shepherding sensitive trial orders

San Francisco Bay Area

Managed Dispatchers, trained new-hires, and resolved regional disruptions in real time▪ Built courier response bank and established emergency business continuity procedures▪ Edited and published Dispatcher end-of-shift regional insight reports

San Francisco Bay Area

Owned customer service, manual dispatching, and order confirmations in West Coast market▪ Developed courier incentives and semantics playbook with Legal and Product teams▪ Awarded Dispatcher of the Month from March 2016 to February 2017

San Francisco Bay Area

Routinely audited affiliates for quality, risk, security, fraud, and marketing program compliance▪ Reviewed sales records and consulted on market strategy to raise avg. monthly sales 30%▪ Screened affiliate applicants, recruited through social media, and coordinated promotions

Directed live events and fixed account issues with ticket tracking system and in-game avatar▪ Prepared priority client feedback reports for developer product improvement▪ Trained remote, outsourced agents in best practice customer service

Tracked artist popularity, sales data, and upcoming releases to restock music inventory▪ Planned events with rental clients to customize audio, video, and lighting needs

Examined trademark and copyright issues to ensure integrity of submitted artist material▪ Compiled high-performing artist data for MP3.com Radio to boost premium subscriptions

Ba, International Studies - History

▪ Prepared academic copy and multimedia presentations for research and group projects ▪ Studied anthropology, technology, and economics.

Certificate Of Completion (875 Hours, 1 Year), Web Server Maintenance And Security, 4.0

▪ IIS 7, DNS, RAS, email, and file server monitoring, logging, and performance maintenance ▪ Client troubleshooting with Remote Desktop.

Graduate Coursework, Secondary Education

▪ Trained in best practice teaching techniques for varied skill levels and backgrounds ▪ Guided learners by focusing on synthesis.