Thomas Fitzgerald Email & Phone Number

San Diego, California, United States

• Ensured prompt delivery of purchase orders and updated clients and Sales Teams of order status
• Transcribed vendor data (style, color, and size) of over 50,000 styles from Excel to Accumatica
• Performed data entry for Military Sales Director to GSA, which required 100% input accuracy
• Created matrices with VLOOKUP, TEXTJOIN, and ASAP Utilities to match old data with new
• Lowered Purchasing Team error rate from 1.3% to.5% between January and August of 2022
• Maintained… Show more Ensured prompt delivery of purchase orders and updated clients and Sales Teams of order status

San Francisco Bay Area

• Applied data science fundamentals to streamline and standardize operating procedures
• Designed presentations with regional trends and insights for cross-team data requests
• Expressed delivery trends with Sheets pivot tables and functions for internal reporting

San Francisco Bay Area

• Guided corporate orders, logged efforts to improve outcomes, and compiled results with SQL
• Maintained average month-over-month food order volume increase of 5% on orders ≥$200
• Increased new client retention rate nearly 20% by shepherding sensitive trial orders

San Francisco Bay Area

• Managed Dispatchers, trained new-hires, and resolved regional disruptions in real time
• Built courier response bank and established emergency business continuity procedures
• Edited and published Dispatcher end-of-shift regional insight reports

San Francisco Bay Area

• Owned customer service, manual dispatching, and order confirmations in West Coast market
• Developed courier incentives and semantics playbook with Legal and Product teams
• Awarded Dispatcher of the Month from March 2016 to February 2017

San Francisco Bay Area

• Routinely audited affiliates for quality, risk, security, fraud, and marketing program compliance
• Reviewed sales records and consulted on market strategy to raise avg. monthly sales 30%
• Screened affiliate applicants, recruited through social media, and coordinated promotions

• Directed live events and fixed account issues with ticket tracking system and in-game avatar
• Prepared priority client feedback reports for developer product improvement
• Trained remote, outsourced agents in best practice customer service

• Tracked artist popularity, sales data, and upcoming releases to restock music inventory
• Planned events with rental clients to customize audio, video, and lighting needs

• Examined trademark and copyright issues to ensure integrity of submitted artist material
• Compiled high-performing artist data for MP3.com Radio to boost premium subscriptions

Ba, International Studies - History

▪ Prepared academic copy and multimedia presentations for research and group projects ▪ Studied anthropology, technology, and economics to.

Certificate Of Completion (875 Hours, 1 Year), Web Server Maintenance And Security, 4.0

▪ IIS 7, DNS, RAS, email, and file server monitoring, logging, and performance maintenance ▪ Client troubleshooting with Remote Desktop.

Graduate Coursework, Secondary Education

▪ Trained in best practice teaching techniques for varied skill levels and backgrounds ▪ Guided learners by focusing on synthesis and.