Terry Ford Email & Phone Number

• Provides excellent customer service and maintains a courteous, positive image when interacting with patrons and staff.
• Maintains patron and staff confidentiality.
• Explains circulation policies and procedures to patrons.
• Answers questions regarding patron library records
• Registers patrons according to library policy (checks identification, issues library cards, accurately enters patron information into computer).
• Electronically and manually submits/maintains billing of patrons for damaged or missing material; works to resolve billing problems; assesses and negotiates lost/damaged materials costs.

• Primary customer relations point of contact for local school districts, City of Colorado Springs, Colorado Springs Utilities, El Paso County and custom homebuilder accounts requiring specialized billing.
• Verify addresses using the El Paso County Assessor’s Public Record Real Estate Property Search.
• Electronically and manually submit/maintain billing for customers, including but not limited to local military facilities.
• Code and forward customer payments to Waste Management’s centralized payment center.
• Review and post credit/debit adjustments to customer accounts using Waste Management’s accounts-receivable system.
• Audit and reconcile petty cash.

• Responsibilities included compiling and troubleshooting data transfer programs for data imaging/microfiche production centers.
• Provided support to COM operators and maintenance technicians to ensure quality control.

Operated computers and other equipment in the process of microfiche production.Other responsibilities included quality and inventory control to ensure a timely product delivery.

Music Technology

General Diploma