Matthew Thacker

Matthew Thacker Email and Phone Number

Sr. Solutions Engineer @ Eptura
Salt Lake City, UT, US
Matthew Thacker's Location
Salt Lake City Metropolitan Area, United States
Matthew Thacker's Contact Details

Matthew Thacker personal email

Matthew Thacker phone numbers

About Matthew Thacker

I love to research and share my knowledge with others. My early years in customer service have helped me develop skills in finding mutually beneficial solutions and in acquiring the heart of a teacher. I believe in finding creative solutions and helping people with any issues in my realm of knowledge. I am driven to look past my position to find ways to help other teams and improve my own skillset. I have won substantial awards at two companies after being nominated by co-workers for going above and beyond my job description.I pursue communication through visualization, as this has proven an invaluable format to avoid misunderstandings and pitfalls.My inquisitive nature has recently brought me to seek out skills in data science as I'm convinced we can create proactive solutions through predictive analytics. By finding new patterns and trends in the massive amounts of data we are accumulating we can bring new and valuable insights to the business decision making process.

Matthew Thacker's Current Company Details
Eptura

Eptura

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Sr. Solutions Engineer
Salt Lake City, UT, US
Matthew Thacker Work Experience Details
  • Eptura
    Sr. Solutions Engineer
    Eptura
    Salt Lake City, Ut, Us
  • Eptura
    Sr. Solutions Engineer
    Eptura Aug 2022 - Present
    Utah, United States
  • Eptura
    Solutions Engineer
    Eptura Aug 2017 - Present
    Sandy, Utah
    Heavy use of SQL and Excel to analyze, scrub, score and import data. Interact with clients and their dev teams as the API expert. Support sales, customer success, and account managers to acquire, onboard and improve relations with existing clients by helping them to restructure their data. Collaborate with other teams to find workarounds as needed and create tickets for system enhancements for the product manager.
  • Eptura
    Data Specialist
    Eptura Aug 2017 - Present
    Greater Salt Lake City Area
    Data Implementation:Once new companies have purchased our software, we upload their data into the system. Utilizing SQL Server and Excel, I ensure the data is clean and organized before uploading to the cloud. This can require written and verbal conversation with clients to help them understand why their data needs to be re-organized to optimize analytics and system use.
  • Dell Technologies
    Business Systems Analyst
    Dell Technologies Apr 2015 - Dec 2016
    Draper, Ut
    Received nomination and award for jumping in to assist another team's product owner with gathering requirements and creating user stories.Play a key role in the agile software development life cycle.• Create wireframes to elicit and clarify requirements.• Assist with data mapping to ensure all necessary data is passing between Applications and APIs.• Generate user stories with an emphasis on behavior driven development (BDD/TDD).• Provide functional testing for applications and APIs. • Provide the voice of the customer when they are unavailable.• Identify and build relationships with the appropriate SMEs inside of a large corporation.
  • Marriott Vacations Worldwide
    Sr. Advisor
    Marriott Vacations Worldwide Nov 2010 - Feb 2015
    Salt Lake City
    • Received nomination and award from corporate headquarters for gathering requirements and ideating on how to merge a plethora of CRM tools into one comprehensive system. Identified the cost saving benefits to overcome detractors and get corporate leadership on board.
  • Affiliated Computer Services
    Trainer/Supervisor
    Affiliated Computer Services Sep 2006 - Jul 2010
    Salt Lake City
    Corporate Trainer:• Responsible for training new hire classes of up to 50 people for 320 hours of training per class. • Graduated the largest most successful new hire class since the inception of the call center. • Designed structure for company training modules and presented instructional materials. Supervisor: • Responsible for managing up to 22 employees, assisted with hiring and discharging agents. • Monitored performance to ensure quality and instructed agents on policies and procedures individually and during team meetings. • Handled call escalations for problems beyond frontline agents responsibility, managed team pay, attendance, and reviews.

Matthew Thacker Skills

Customer Service Outlook Data Analysis Agile Methodologies Training Wireframing Business Analysis Customer Retention User Stories Leadership Management Team Building Supervising Statistics Budgets Python R Critical Thinking Sas Programming Powerpoint Public Speaking Bilingual Visio Performance Appraisal Ms Excel Pivot Tables Microsoft Sql Server

Matthew Thacker Education Details

Frequently Asked Questions about Matthew Thacker

What company does Matthew Thacker work for?

Matthew Thacker works for Eptura

What is Matthew Thacker's role at the current company?

Matthew Thacker's current role is Sr. Solutions Engineer.

What is Matthew Thacker's email address?

Matthew Thacker's email address is ma****@****lus.com

What is Matthew Thacker's direct phone number?

Matthew Thacker's direct phone number is +180073*****

What schools did Matthew Thacker attend?

Matthew Thacker attended Utah State University.

What skills is Matthew Thacker known for?

Matthew Thacker has skills like Customer Service, Outlook, Data Analysis, Agile Methodologies, Training, Wireframing, Business Analysis, Customer Retention, User Stories, Leadership, Management, Team Building.

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