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I love to research and share my knowledge with others. My early years in customer service have helped me develop skills in finding mutually beneficial solutions and in acquiring the heart of a teacher. I believe in finding creative solutions and helping people with any issues in my realm of knowledge. I am driven to look past my position to find ways to help other teams and improve my own skillset. I have won substantial awards at two companies after being nominated by co-workers for going above and beyond my job description.I pursue communication through visualization, as this has proven an invaluable format to avoid misunderstandings and pitfalls.My inquisitive nature has recently brought me to seek out skills in data science as I'm convinced we can create proactive solutions through predictive analytics. By finding new patterns and trends in the massive amounts of data we are accumulating we can bring new and valuable insights to the business decision making process.
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Sr. Solutions EngineerEpturaSalt Lake City, Ut, Us -
Sr. Solutions EngineerEptura Aug 2022 - PresentUtah, United States -
Solutions EngineerEptura Aug 2017 - PresentSandy, UtahHeavy use of SQL and Excel to analyze, scrub, score and import data. Interact with clients and their dev teams as the API expert. Support sales, customer success, and account managers to acquire, onboard and improve relations with existing clients by helping them to restructure their data. Collaborate with other teams to find workarounds as needed and create tickets for system enhancements for the product manager. -
Data SpecialistEptura Aug 2017 - PresentGreater Salt Lake City AreaData Implementation:Once new companies have purchased our software, we upload their data into the system. Utilizing SQL Server and Excel, I ensure the data is clean and organized before uploading to the cloud. This can require written and verbal conversation with clients to help them understand why their data needs to be re-organized to optimize analytics and system use. -
Business Systems AnalystDell Technologies Apr 2015 - Dec 2016Draper, UtReceived nomination and award for jumping in to assist another team's product owner with gathering requirements and creating user stories.Play a key role in the agile software development life cycle.• Create wireframes to elicit and clarify requirements.• Assist with data mapping to ensure all necessary data is passing between Applications and APIs.• Generate user stories with an emphasis on behavior driven development (BDD/TDD).• Provide functional testing for applications and APIs. • Provide the voice of the customer when they are unavailable.• Identify and build relationships with the appropriate SMEs inside of a large corporation. -
Sr. AdvisorMarriott Vacations Worldwide Nov 2010 - Feb 2015Salt Lake City• Received nomination and award from corporate headquarters for gathering requirements and ideating on how to merge a plethora of CRM tools into one comprehensive system. Identified the cost saving benefits to overcome detractors and get corporate leadership on board. -
Trainer/SupervisorAffiliated Computer Services Sep 2006 - Jul 2010Salt Lake CityCorporate Trainer:• Responsible for training new hire classes of up to 50 people for 320 hours of training per class. • Graduated the largest most successful new hire class since the inception of the call center. • Designed structure for company training modules and presented instructional materials. Supervisor: • Responsible for managing up to 22 employees, assisted with hiring and discharging agents. • Monitored performance to ensure quality and instructed agents on policies and procedures individually and during team meetings. • Handled call escalations for problems beyond frontline agents responsibility, managed team pay, attendance, and reviews.
Matthew Thacker Skills
Matthew Thacker Education Details
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3.77 Gpa
Frequently Asked Questions about Matthew Thacker
What company does Matthew Thacker work for?
Matthew Thacker works for Eptura
What is Matthew Thacker's role at the current company?
Matthew Thacker's current role is Sr. Solutions Engineer.
What is Matthew Thacker's email address?
Matthew Thacker's email address is ma****@****lus.com
What is Matthew Thacker's direct phone number?
Matthew Thacker's direct phone number is +180073*****
What schools did Matthew Thacker attend?
Matthew Thacker attended Utah State University.
What skills is Matthew Thacker known for?
Matthew Thacker has skills like Customer Service, Outlook, Data Analysis, Agile Methodologies, Training, Wireframing, Business Analysis, Customer Retention, User Stories, Leadership, Management, Team Building.
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