Matthew Thacker Email & Phone Number

Salt Lake City, UT, US

Utah, United States

Sandy, Utah

Heavy use of SQL and Excel to analyze, scrub, score and import data. Interact with clients and their dev teams as the API expert. Support sales, customer success, and account managers to acquire, onboard and improve relations with existing clients by helping them to restructure their data. Collaborate with other teams to find workarounds as needed and.

Greater Salt Lake City Area

Data Implementation:Once new companies have purchased our software, we upload their data into the system. Utilizing SQL Server and Excel, I ensure the data is clean and organized before uploading to the cloud. This can require written and verbal conversation with clients to help them understand why their data needs to be re-organized to optimize analytics.

Draper, UT

• Received nomination and award for jumping in to assist another team's product owner with gathering requirements and creating user stories.Play a key role in the agile software development life cycle.
• Create wireframes to elicit and clarify requirements.
• Assist with data mapping to ensure all necessary data is passing between Applications and APIs.
• Generate user stories with an emphasis on behavior driven development (BDD/TDD).
• Provide functional testing for applications and APIs.
• Provide the voice of the customer when they are unavailable.

Salt Lake City

• Received nomination and award from corporate headquarters for gathering requirements and ideating on how to merge a plethora of CRM tools into one comprehensive system. Identified the cost saving benefits to overcome.

Salt Lake City

• Corporate Trainer:
• Responsible for training new hire classes of up to 50 people for 320 hours of training per class.
• Graduated the largest most successful new hire class since the inception of the call center.
• Designed structure for company training modules and presented instructional materials. Supervisor:
• Responsible for managing up to 22 employees, assisted with hiring and discharging agents.
• Monitored performance to ensure quality and instructed agents on policies and procedures individually and during team meetings.