Thaddeus Carpenter Email & Phone Number

Fort Worth, Tx, Us

Reston, Virginia, Us

Arlington, Virginia, Us

Train and mentor squad members by providing counseling both verbal and written, while exemplifying military bearings as a Non-Commissioned Officer. Oversee scheduled and unscheduled maintenance and repairs as needed.• Generate and distribute weekly equipment readiness report.• Oversee troubleshooting, parts installation, and repairs.• Order Parts and resources for everyday operations.• Teach quarterly classes and conducted low-density training.

Reston, Va, Us

Provided IT support and System Administrator functions for 60+ Higher Education Clients and students. Adhered to FERPA. Contract was with Ellucian software company.• Executed software/ hardware troubleshooting , account access support, and student services . • Accepted inbound calls while documenting case information and researching Knowledge Base/ resources for solutions.• Operated on Service Now ticketing system.

San Francisco, California, Us

Assisted with Wells Fargo return to office project (RTO) by supporting internal end users with password, account access, application, and hardware technical issues. Identified break points to either resolve or escalate fault while documenting each action.• Verified group assignments in the Active Directory for Role Based Access Control (RBAC) Conflicts . • Instructed equipment setup over the phone and with Skype Business video meetings.• Remote assisted with Admin privileges to reconfigure settings, Troubleshoot, setup printers/ peripherals and to transfer mass data from old to new equipment.• Accepted inbound calls from internal clients and Verified Identity prior to support.• Operated Service Now ticketing system with Cisco Jabber softphone.

Frisco, Texas, Us

Worked within a team remotely from home through Salesforce and Zoom. Attended video meetings with clients. Underwent internal training from MTX and Salesforce modules for better understanding of platform.• Generated test case for functions.• Ran tests to check newly added functions.• Assisted with document editing for client presentation.

Web Development

Comptia Itf+/ A+

Education record

Education record