Thaddeus Robinson Email & Phone Number

Contact delinquent customers and make collection calls in a fast-paced goal oriented collections departmentPlace calls using Dialer as well as manually dialingProviding customer service regarding collection issues, process customer payments, process and resolve client discrepancies.Responsible for monitoring and maintaining assigned accounts, customer calls and customer reconciliationsAccountable for reducing delinquency for assigned accountsEnsure all customer demographic information is correct including addresses, emails and phone numbersSetting up repayment plans with customers and posting payments with credit cards and ACHLocating customers using skip tracing methods approved by managementHandle calls and emails from customers and partners related to applications and payments

Dunwoody, Georgia, United States

Review list of assigned open accounts for collection efforts Make outbound collection calls in a professional manner while keeping and improving customer relationsCollect customer payments in accordance with payment due dates Ensure cash receipts are applied timely and completely by month end, or resolve application issue timelyIdentify issues attributing to account delinquency and discuss them with management Provide timely follow-up on payment arrangements Maintain all documentation for collection attempts

Responsible for handling targeted outbound calls to consumers and/or authorized third partiesResponsible for answering inbound calls and negotiating repayment of past due accounts.Insuring that I am stating the correct things to clients for legal reasons Insuring all customers complaints are documented and reported correctlyDisposition every call correctly while taking proper notes.

Responsible for opening and closing the storeMake sure or ice cream was stocked properlyMade sure we had all our materials to serve our customersMade sure the all shits was covered with a customer service representative during store hoursMade sure the store was clean while providing an excellent customer service

● Responsible for selling Direct Mail Advertising campaigns to business owners ● Consult business owners on the type of Marketing campaigns they should receive ● Advise clients to mail their Full Market Potential to get the best results to gain more business ● Created demographic reports and marketing strategies to gain new clients ● Managed clients accounts to ensure that the mailing dates and payment methods were correct

Douglasville, Georgia

● Responsible for selling gym membership packages to new clients● Led our everyday production meetings● Generated prospective leads for memberships, while maintaining profitable relationship with current clientele● Managed CSR (Customer Service Representative), books and appointments for clients● Received Outstanding Sales Awards, for Exceeding sales goals

Atlanta, Georgia

● Created and implemented marketing strategies to gain new business● Exhibited exceptional customer service skills while effectively resolving customer issues● Developed existing strategies to attract new clients to gain additional revenue● Sold car coverage and additional rental car features● Promoted from Management Trainee to Management Assistant for exceptional Sales and Customer service skills

Atlanta, Georgia

• Created presentations highlighting the benefits of Direct TV services for customers​​​​​• Shared vivid knowledge of the similarities and differences amongst home service providers