E2E testing on Global Services Delivery, covering own systems and interlocks;Participates in analysis of software requirements and specifications in the creation of new projects/sprints;Locate, log, and route defects and other issues during testing;Provides support to the Team Devs/PMs;

Specification of requirements for an issuing invoice system, considering IRS Business Rules: specification of fields (SQL), screens, validations, functionalities, and tax calculation; Creation of software documentation (Confluence);Manual software testing, aiming at security, performance, functionality, and usability;Implementation analysis, problem-solving, and research on new technologies;Management and execution of issues through Jira Software.

Generation of monthly, vacation, termination, and supplementary payrolls for interns of public agencies served by the foundation;Preparation of payslips, benefits, billing invoices, and control of the same;Identification and resolution of errors in system and database records (Microsoft Access).

Director's agenda control and management;Organization of events at headquarters;Flight and hotel bookings for the board of the director;Support and assistance to course coordinators;Organization of materials, course folders, and schedules according to the Ministry of Education's resolution.

Remote software-related technology support;Opening and sorting of calls. Customer service (help desk) - L1 and L2 levels;Controls of equipment and attendance performed;Intranet, Internet, and VPN settings. Installation and configuration of network and systems.

Assistance to the unit manager;Control of unit budgets and payment to suppliers;Administrative support: control of files, supplies, employees, and meetings;Dispatch of materials and documents to other units;Organization of meetings, events, agendas, and reports.

Charging customers by telephone/receptionist.Activities performed: registration of defaulters, calculation of updated fees, preparation of reports, sending invoices, calls to defaulters, negotiation, and finalization of agreements.