Thais Evol M. De Souza Email & Phone Number

Dublin, County Dublin, Ireland

• Upheld strict adherence to Risk and Compliance guidelines in all operational procedures.
• Expanded enterprise client base, managing accounts for numerous merchants.
• Driving revenue growth through targeted B2B sales strategies.
• Cultivated trusted advisor relationships with key clients, ensuring continuous delivery of exceptional service and value.
• Thrived in dynamic environments, adeptly troubleshooting to promptly meet customer needs and enhance satisfaction.
• Exceeded Key Performance Indicators (KPIs) consistently, demonstrating effectiveness in achieving sales targets.

County Dublin, Ireland

• Created and implemented promotional social media projects
• Provided high standard of customer service, promptly addressing customer requests
• Trained new employees in store policy and procedures
• Quickly and accurately handled financial transitions of all types through POS system
• Completed daily inventory and ordering reports

Dunshaughlin

• Office admin duties: coordinated inventory orders and office supplies, obtained signatures for documents, photocopying, drafted and typed office memos

County Dublin, Ireland

• Period of time dedicated to linguistic development and cultural immersion
• Responsible for after school activities, safety & educational support of children

São Paulo Area, Brazil

• Prepared correspondence and documentation to a high standard, including pleadings and briefs for Court, maintained and archived files, executive diary management
• Ensured that clients’ queries were handled in a professional and prompt manner

São Paulo Area, Brazil

• Led content audits and updated website content to improve the overall user experience of Transamérica Hospitality branded digital outlets
• Maintained & updated hotel room inventory on designated e-commerce accounts such as Booking.com, Hotels.com, decolar.com
• Reviewing and responding to online customer comments, including direct customer outreach if needed, and contacting third party resellers and/or hotel staff across the hotel chain to resolve issues
• Completed relevant reporting on eCommerce efforts, including monthly and quarterly Action Plan reports

São Paulo Area, Brazil

• Financial reconciliation of expenses reported, and receipts received
• Dealt with queries on the phone and by email
• Administrative duties such as filling, typing, copying, binding, scanning, posting etc

Qqi Level 7 Diploma, Legal Studies And Practice

General English

General English

General English

Associate'S Degree, Hospitality Administration/Management