Thais Evol M. De Souza Email & Phone Number

Dublin, County Dublin, Ireland

•Upheld strict adherence to Risk and Compliance guidelines in all operational procedures.•Expanded enterprise client base, managing accounts for numerous merchants.•Driving revenue growth through targeted B2B sales strategies.•Cultivated trusted advisor relationships with key clients, ensuring continuous delivery of exceptional service and value.•Thrived in dynamic environments, adeptly troubleshooting to promptly meet customer needs and enhance satisfaction.•Exceeded Key Performance Indicators (KPIs) consistently, demonstrating effectiveness in achieving sales targets.•Maintained precise forecasting and pipeline management, consistently exceeding quarterly sales goals.

County Dublin, Ireland

• Created and implemented promotional social media projects • Provided high standard of customer service, promptly addressing customer requests • Trained new employees in store policy and procedures • Quickly and accurately handled financial transitions of all types through POS system• Completed daily inventory and ordering reports

Dunshaughlin

• Office admin duties: coordinated inventory orders and office supplies, obtained signatures for documents, photocopying, drafted and typed office memos

County Dublin, Ireland

• Period of time dedicated to linguistic development and cultural immersion• Responsible for after school activities, safety & educational support of children

São Paulo Area, Brazil

• Prepared correspondence and documentation to a high standard, including pleadings and briefs for Court, maintained and archived files, executive diary management• Ensured that clients’ queries were handled in a professional and prompt manner

São Paulo Area, Brazil

• Led content audits and updated website content to improve the overall user experience of Transamérica Hospitality branded digital outlets • Maintained & updated hotel room inventory on designated e-commerce accounts such as Booking.com, Hotels.com, decolar.com• Reviewing and responding to online customer comments, including direct customer outreach if needed, and contacting third party resellers and/or hotel staff across the hotel chain to resolve issues• Completed relevant reporting on eCommerce efforts, including monthly and quarterly Action Plan reports

São Paulo Area, Brazil

• Financial reconciliation of expenses reported, and receipts received • Dealt with queries on the phone and by email• Administrative duties such as filling, typing, copying, binding, scanning, posting etc

Qqi Level 7 Diploma, Legal Studies And Practice

General English

General English

General English

Associate'S Degree, Hospitality Administration/Management