Thais Costa Email & Phone Number

Ireland

Providing an outstanding customer service experience as waitress. Escorting customers to their tables, assess customers’ needs and preferences and make recommendations, serving food and drinks, dealing with bill payments, making sure tables are clean and tidy.

Brazil

Responsible for maximizing a hotel's revenues by developing programs to increase occupancy and make profitable use of its accommodation, meeting and leisure facilities. Maintained awareness of the factors that influenced the hotel industry in Brazil and gained deep understanding of the needs and attitudes of a hotel’s customers. Responsible for coordinating marketing and promotional activities to meet customer needs.Developed strong customer relationships. Designed a customer… Show more Responsible for maximizing a hotel's revenues by developing programs to increase occupancy and make profitable use of its accommodation, meeting and leisure facilities. Maintained awareness of the factors that influenced the hotel industry in Brazil and gained deep understanding of the needs and attitudes of a hotel’s customers. Responsible for coordinating marketing and promotional activities to meet customer needs.Developed strong customer relationships. Designed a customer loyalty program that rewards customers who book regularly.Targeted program at individual guests or at corporate customers who require regular meeting facilities or accommodation for large numbers of traveling staff or visiting customers.Researched customer trends; identified the factors that shaped the hotel’s appeal to customers. Monitored customer reviews on hotel’s website and hotel booking sites to identify its strengths and weaknesses.Developing promotions to increase occupancy during times of the year when bookings are low. Run special events such as gourmet weekends, or offering incentives such as one night’s extra accommodation when booking for a period, in order to help to attract more guests.Website update and maintenance; creating images for advertising campaigns, effective online marketing; planning promotional packages throughout the year; customer service care. Updated guest information on hotel facilities and rates, travel and location with detailed information on meeting facilities for event organisers. Post hotel details on destination websites and online booking sites to increase reach to your target audience Show less

Brazil

Supported the accounting and marketing team. Helped on keeping track of every financial transaction in the hotel to make sure that all incoming and outgoing money is accurately recorded and handled. Investigated and corrected any discrepancies, or reported the reason why they happened, such as mistake or fraud. Handled wage and salary calculations and payments.Supported on the Payroll Control.Produced accurate set of month-end accounts, with comparisons to forecasts and previous… Show more Supported the accounting and marketing team. Helped on keeping track of every financial transaction in the hotel to make sure that all incoming and outgoing money is accurately recorded and handled. Investigated and corrected any discrepancies, or reported the reason why they happened, such as mistake or fraud. Handled wage and salary calculations and payments.Supported on the Payroll Control.Produced accurate set of month-end accounts, with comparisons to forecasts and previous periods Preparing profit and loss accounts and the balance sheet for senior management Reconciling bank statements.Chasing late payments, reporting bad debts and keeping a careful eye on the cash flow. Show less

Brazil

Processes reservations by mail, telephone, fax or central reservation systems referral.Processes reservations from the sales office, other hotel departments, and travel agents.Knows the type of rooms available as well as their location and layout.Knows the selling status, rates, and benefits of all packages plans.Extensive knowledge of hotel's credit policy and how to code each reservation.Created and maintained reservation records by date of arrival and alphabetical… Show more Processes reservations by mail, telephone, fax or central reservation systems referral.Processes reservations from the sales office, other hotel departments, and travel agents.Knows the type of rooms available as well as their location and layout.Knows the selling status, rates, and benefits of all packages plans.Extensive knowledge of hotel's credit policy and how to code each reservation.Created and maintained reservation records by date of arrival and alphabetical listing.Determines room rates based on the selling tactics of the hotel.Prepares letters of confirmation.Communicates reservation information to the front desk.Processes cancellations and modifications and promptly relays this information to the front desk.Understands the hotel's policy on guaranteed reservations and no-shows.Processes advance deposits on reservations.Tracks future room availability on the basis of reservations.Helps develop room revenue and occupancy forecasts.Prepares expected arrival list for front office use.Assists in preregistration activities when appropriate.Monitors advances deposit requirements.Handles daily correspondence. Responds to inquires and makes reservations as needed.Makes sure that files are kept up to date.Maintains a clean and neat appearance and work area at all times.Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.Walk around with the client and ensuring that they secure whatever services they are in need of.Getting information about areas of interest in order to target more clients in particular seasons.Making arrangements for clients travel programs.To be aware of all front office procedures and assist with reception duties when required. Show less

Brazil

Provided courteous and professional service to guests who are checking into or out of the facility and to offer assistance to guests as needed during their stay

Bachelor Of Arts (B.A.), Business Administration And Management, General

Education record