Thalia Moura

Thalia Moura Email and Phone Number

Technical Support Analyst Senior @ Oitchau - Controle de Ponto & Timesheets
State of São Paulo, Brazil
Thalia Moura's Location
São Paulo, São Paulo, Brazil, Brazil
About Thalia Moura

Hello! I'm passionate about delivering exceptional customer experiences and come with a strong background in Customer Experience. As a self-taught individual, I've acquired valuable skills along the way. From independently learning English to mastering various programming languages, I consistently seek out challenges that facilitate my growth.My journey in the field of Customer Experience has underscored the significance of attentive customer listening and understanding their needs. During my ongoing journey, I've played a pivotal role in establishing the entire onboarding structure, ensuring a seamless introduction for new customers.Moreover, I have a penchant for data generation. Through the implementation of Artificial Intelligence, I actively contribute to data analysis, deriving insightful conclusions that steer strategic decisions. This amalgamation of technical proficiency and customer-centricity enables me to provide innovative and tailored solutions.I am dedicated to continuous education and am currently pursuing a degree in Computer Science, which provides a robust foundation for amalgamating my technical abilities with my ardor for customer service.If you are seeking an individual who is fervent about learning, development, and value creation in the realms of customer experience and technical prowess, I would be delighted to connect and explore collaboration opportunities.Let's collaborate to shape a promising future, propelling customer excellence and technological innovation.

Thalia Moura's Current Company Details
Oitchau - Controle de Ponto & Timesheets

Oitchau - Controle De Ponto & Timesheets

View
Technical Support Analyst Senior
State of São Paulo, Brazil
Website:
oitchau.com.br
Employees:
72
Thalia Moura Work Experience Details
  • Oitchau - Controle De Ponto & Timesheets
    Technical Support Analyst Senior
    Oitchau - Controle De Ponto & Timesheets
    State Of São Paulo, Brazil
  • Oitchau - Controle De Ponto & Timesheets
    Technical Support Analyst
    Oitchau - Controle De Ponto & Timesheets Apr 2024 - Present
    São Paulo, Brasil
    • Advanced technical support• Using API for integrations with customers' native systems• Mapping customer needs to develop new features together with the product team
  • Factorial
    Account Manager Specialist | Onboarding Specialist
    Factorial Aug 2023 - Dec 2023
    São Paulo, Brasil
    • Map needs for the product team• Implementation with the companies• Gather information on assigned clients.• Build strong client relationships, through regular communication (Meetings, Calls, Messages, Tickets).• Provide after-sales support, engaging clients to use the product, and guide them on their firsts steps. • Ensure prompt and accurate answers to clients’ queries.• Create and analyze reports to improve the relationship with the client. • Solve problems related to payments, usability and more.Competencies: Customer Engagement · KPI Dashboards · Service-Level Agreements (SLA) · Customer Analysis · Slack · HubSpot · Customer Satisfaction
  • Factorial
    Smb Account Manager Mid + | Onboarding Specialist
    Factorial Jan 2023 - Aug 2023
    São Paulo, Brasil
    • Implementation with the companies• Gather information on assigned clients.• Build strong client relationships, through regular communication (Meetings, Calls, Messages, Tickets).• Provide after-sales support, engaging clients to use the product, and guide them on their firsts steps. • Ensure prompt and accurate answers to clients’ queries.• Create and analyze reports to improve the relationship with the client. • Solve problems related to payments, usability and more.Competencies: Customer Engagement · KPI Dashboards · Service-Level Agreements (SLA) · Customer Analysis · Slack · HubSpot · Customer Satisfaction
  • Factorial Hr
    Bilingual Implementation Specialist
    Factorial Hr Sep 2022 - Jan 2023
    São Paulo, Brasil
    Implementation of our platform with the company's leaders and managers.In the implementation sessions, we setup the entire platform and provide training about how to use it.After the implementation sessions are done, we continue to provide the necessary support for the customer to be successful in their usage
  • Concentrix
    Advanced Bilingual Technical Support
    Concentrix Mar 2021 - Sep 2022
    São Paulo, Brasil
    Setup of the system. Technical support to final customers, through the solution of problems involving the software we provide services. Dealings in English with the US team by telephone to resolve cases that cannot be resolved by the Brazilian team.
  • Matific Brasil
    Consultant Education | Inside Sales | Account Executive | Education Technology | Edtech
    Matific Brasil Jan 2020 - Aug 2020
    São Paulo E Região, Brasil
  • Teleperformance
    Sme
    Teleperformance Sep 2018 - Jan 2020
    Barra Funda
    Manage sales funnel through the system, qualifying the lead, researching the decision maker profile and finalizing the sale / Support for sales representatives, productivity analysis, monitoring of sales quality / Application of training to new employees regarding the product and the system (SalesForce), and training for current operators regarding process changes, general team support and supervision.
  • Jr Lopes Sasso
    Sales Person / Jr Manager
    Jr Lopes Sasso Aug 2013 - Oct 2015
    São Paulo E Região, Brasil
    Attendance to the public, organization of the salon / Training new sellers, application of feedback, presentation of results, planning of sales strategies.

Thalia Moura Education Details

Frequently Asked Questions about Thalia Moura

What company does Thalia Moura work for?

Thalia Moura works for Oitchau - Controle De Ponto & Timesheets

What is Thalia Moura's role at the current company?

Thalia Moura's current role is Technical Support Analyst Senior.

What schools did Thalia Moura attend?

Thalia Moura attended 42 | Sp, Uninove.

Who are Thalia Moura's colleagues?

Thalia Moura's colleagues are João Pedro Scarazzatto, Giovanni Paradiso, Camyla Godoy Ferreira, Adi Vitkin, Cássio Sagawa, Amit Shani, Marueli Oliveira Franco.

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