Thanh On Email & Phone Number

United States

Responsible for executing the bank's Risk and Control Self-Assessment (RCSA) process, focused on identifying, assessing, and mitigating risks across the organization and its strategic partners within the fintech line of business. Assisting in the design and implementation of a robust RCSA framework, conducting thorough risk assessments, and collaborating with stakeholders to strengthen internal controls. Committed to aligning risk management practices with regulatory standards and business objectives, ensuring a resilient, compliant, and risk-aware operational environment.

Provided key support in rebuilding the bank's third-party risk management framework, inclusive of both vendor and fintech partner management. Provided oversight of scheduled risk assessments and ongoing due diligence exercises. Managed issues that arose as part of the monitoring processes, documenting and tracking identified issues and their risk mitigation strategy, and reporting to senior and executive management.

Managed the bank's strategic partnerships within the fintech line of business. Communicated with partners to understand their model, product/service wants and needs, and prioritized the implementation of any critical features and functionalities. Executed comprehensive onboarding processes, including due diligence, compliance checks, and integrations of systems to ensure a seamless alignment with the bank's platform. Facilitated smooth offboarding, maintaining data integrity and regulatory compliance while safeguarding both parties' interests. Recognized for a detail-oriented approach and strong project management skills.

Supported the daily operational processes of the bank's deposit and lending fintech partnerships, while ensuring compliance with regulatory requirements. Developed templates utilized within the fintech line of business to manage funds associated with loan origination funding, loan purchases, and reconciliation, streamlining workflows and enhancing financial accuracy.

Helped the bank in providing excellent customer service, managing financial transactions, and ensuring secure and accurate handling of cash and account activities, while maintaining compliance with bank policies. Created a retail operations manual now utilized enterprise-wide, standardizing procedures and enhancing proficiency. Recognized for building trust and rapport with customers, effectively resolving issues, and contributing to build and sustain an ethical banking culture that ensures strong relationships and growth.

Harrisonburg, Virginia, United States

Harrisonburg, Virginia, United States