Tharindu Perera Email & Phone Number

Dubai, United Arab Emirates

➥ Retained existing customers, increased customer satisfaction, reduced attrition, and developed strong referral sources.➥ Identified trends and recommended and implemented new retention strategies to ensure long-term client relationships.➥ Collaborated with various teams to develop retention marketing plans and advised on innovative retention strategies and tools.➥ Developing and maintaining positive relationships with clients, understanding their needs, and ensuring their satisfaction with the Bank's products or services.➥ Identifying new business opportunities by researching and analyzing market trends, identifying potential clients, and developing strategies to acquire new business.➥ Develop and implement effective sales strategies to meet or exceed revenue targets, including identifying key sales opportunities, creating proposals, and negotiating contracts.➥ Promoted bank products and services to consistently meet the cross-selling goals of the Bank.➥ Addressing customer inquiries, resolving issues, and providing support to ensure customer satisfaction.➥ Build high standards of external & internal customer service, efficiency & productivity in line with strategic & operating objectives➥ Ensure that all customer queries and complaints are responded to/addressed in a timely manner and the customers are always treated with respect, by adhering to the Bank's policies and guidelines.➥ Manage and follow up on KYC and compliance requirements in order to ensure consistency with the Bank’s KYC and AML policies and regulatory requirements.

Dubai, United Arab Emirates

➥ Meeting individually with clients to determine their financial objectives, risk tolerance, income, expenses and assets.➥ Analyze and assess customers’ repayment problems and convince and negotiate with customers to prioritize repayment to achieve the assigned recovery targets.➥ Followed up to establish contact with customers and engage with them and work with them to help them amicably settle their outstanding liabilities.➥ Utilize various tracing techniques and strategies to collect personal information of customers and the same is documented on the collection system for future trials on the account.➥ Handling over 100 inbound and outbound customer calls and all interactions updated in the CRM System.➥ Ensure adequate follow-up on settlement agreements to ensure customers adhere to approved agreements and make the payment until settled in full.➥ Expert in MS Outlook and MS Excel and preparing MIS reports assisting in improving recovery targets and making action plans to meet monthly targets.➥ Provide high-quality service to internal and external customers to achieve customer satisfaction and experience.➥ Ensure that all customer queries and complaints are responded to/addressed in a timely manner and the customers are always treated with respect, by adhering to the Bank's policies and guidelines.➥ Reviewing the collections strategy regularly with the management to ensure the desired results are met on a weekly and monthly basis. ➥ Escalates and assists other team members with calls as needed and does the training session for new joiners and assists them.

Colombo, Western Province, Sri Lanka

➥ Identifying new business opportunities by researching and analyzing market trends, identifying potential clients, and developing strategies to acquire new business.➥ Developing and maintaining positive relationships with clients, understanding their needs, and ensuring their satisfaction with the Bank's products or services.➥ Develop and implement effective sales strategies to meet or exceed revenue targets, including identifying key sales opportunities, creating proposals, and negotiating contracts.➥ Managing the sales pipeline, and providing regular updates on progress and performance to management.➥ Organizing and overseeing advertising/communication campaigns (social media, email, etc.), exhibitions and promotional events.➥ Implemented social media strategies to integrate with overall marketing tactics to increase sales of Banking Products.➥ Promoted bank products and services to consistently meet cross-selling goals of the Bank.➥ Followed up with corporate customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities.➥ Addressing customer inquiries, resolving issues, and providing support to ensure customer satisfaction.➥ Prepared monthly, quarterly and annual reports for Senior Management when needed for business development.➥ Achieved the year-end targets (Digital Products, Credit cards, SME Loans)before the deadline.

Colombo, Western Province, Sri Lanka

➥ Branch Banking, Credit Department, Accounts Opening Area, Foreign Currency Area➥ Consistently provides exceptional customer service in a polite, effective, and precise manner.➥ Maintains knowledge of bank goods and services, current industry trends and developments affecting loans, and applicable legal and regulatory requirements➥ Handle customer service issues by performing research, assuming responsibility, and following up as required until the resolution➥ Prepares cash flow estimates, collateral coverage, and essential financial measures to examine loans for specified-sized requests➥ Ensure that all activities, transactions, and records comply with the Bank's operational, security, and control procedures, preventing fraud and safeguarding customer assets➥ Perform account opening for deposit products and inform customers about the Bank's products and services➥ Assist other branch team members with transactions and general operations as needed, and provide feedback and coaching to enhance team performance overall➥ Exhibits solid technical understanding, including Bank products, services, and technological services, and maintains awareness of warnings and other corporate messages➥ Assists branch managers in implementing Bank policies, procedures, and projects and fostering a positive work environment➥ Identify possibilities for relationship acquisition and development through consultative cross-selling of the Bank's products and services

Master Of Business Administration - Mba, Business Administration And Management, General, Pass

Master Of Science - Ms, Marketing/Marketing Management, General

Postgraduate Degree, Marketing/Marketing Management, General, Merit

Bachelor'S Degree, Ba (Hons) In Business Administration, Pass

Diploma In Digital Marketing, Marketing/Marketing Management, General, Merit

Objective & Lerning Out-Come - Principles of digital marketing - Digital planning process - Social media marketing - Content marketing.

Investments And Securities, Pass

How To Manage Life & How To Help Others, Business/Commerce, General