Thaís Freitas Email and Phone Number

• Deliver exceptional customer service by responding to inquiries and resolving complaints across multiple channels, including inbound and outbound calls and emails.• Ensure compliance with FCA guidelines, Programme Insurers’ requirements, and the company's complaints procedures during all customer interactions.• Maintain detailed and accurate customer records using company systems to support operational transparency and efficiency.• Provide bilingual support in English and Portuguese, facilitating effective communication with diverse client bases.• Collaborate with insurers, suppliers, and customers to communicate claim statuses, coordinate repairs or replacements, and uphold regulatory standards.• Meet deadlines and prioritize tasks efficiently, consistently delivering high-quality service and ensuring customer satisfaction.• Support business partners and associates by delivering operational excellence and maintaining data accuracy within company systems.

Provided customer support and managed all sales activities.• Greeted customers, offered assistance, and provided product information.• Operated cash registers and managed daily cash receipts.

• Maintains staff by recruiting, selecting, orienting, and training employees• Design strategy and set goals for growth• Maintain budgets and optimize expenses• Ensure employees are motivated and productive• Support and promote the understanding of the scope, document control strategy, constraints and ways of working to stakeholders• Analyzing employees' performance to ensure that they are working towards set targets and identifying areas that require improvement• Coordinate, plan and monitor (technical) support of documents for internal and external distribution • Provide timely and high-quality reporting to the directors and clients; mitigates risks and change requests in order to be administratively compliant.• Network with stakeholders to serve as a source of support in executing project deliverables

• Coordinate with vendors, subcontractors, third party consultants, etc. to ensure timely review of documents • Assessment and feedback by colleagues in day-to-day collaborations• Assist with set up and onboarding of new hires.• Managing: conflicts, time, costs and risks• Manages the project teams operationally. Monitors the deliverables of the various team members. Assigns tasks, gives instructions and involves relevant stakeholders • Development of the Project Management Process and Tools based on KPI’s such as revenue, customer satisfaction, complete and on time delivery, finished goods inventory and collections• Manages the project teams operationally. Monitors the deliverables of the various team members. Assigns tasks, gives instructions and involves relevant stakeholder• Network with stakeholders to serve as a source of support in executing project deliverables;• Information sharing, increase project efficiencies, and support/develop best practices.

• Resolving conflicts or complaints from customers and employees.• Assessment and feedback by colleagues in day-to-day collaborations• Maintains staff by recruiting, selecting, orienting, and training employees• Control budgets and optimize expenses• Support the development and implementation of Workplace Management • Develop project plan and business plan• Manages the project teams operationally and monitoring the deliverables of the various team members. • Escalate unresolved issues to the appropriate stakeholder to minimize delays in deliverables

Research on the Education and Learning of Adults, updating the website www.forumeja.org.br, technological guidance for the other educational projects from National Institute of Colonization and Agrarian Reform around Brazil, filming and editing videos of meetings and seminars.