Aaron Long Email & Phone Number

Fairfax, VA, US

Mclean, Virginia, United States

• Provided technical support identifying, investigating, and resolving users problems with computer software and hardware for problems that are beyond the expertise of Technical Support Representatives.
• Applied knowledge of computer software, hardware, and procedures to solve frequent user problems.
• Collaborated with other employees to research and resolve problems.
• Collaborated with programmers to explain errors and/or recommend modifications to computer programs to help make user experience an even better one.
• Developed and communicated department projects and goals.
• Maintained knowledge of technology innovations and trends.

Hanover, Maryland, United States

• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders)
• Promote awareness of brand image internally and externally
• Gathered materials and assembled information packages (e.g., brochures, promotional materials) for prospective banquet hosts.
• Used sales techniques that maximize revenue while maintaining existing guest loyalty to Live! Casino
• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
• Answered guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events) and looked for an opportunity to make stay.

Washington D.C. Metro Area

• Verify confidential documents to determine legitimately of users currently claiming benefits.
• Provide timely, accurate, and efficient service to our customers via email and/or video chat
• Verify member identification and follow verification procedures
• Work with other members to troubleshoot verification issues and provide a working solution
• Assist in documentation and playbook updates as necessary

• Managed client records for top 3 music service client and verified and provided confidential user information to users.
• Performed quality assurance audits on email and live chat for team of ten customer service representatives.
• Assisted customers with a warm and professional attitude addressing a range of issues from account lookups, lockouts, resets, deletion, and refunds.
• Answered general questions for users wanting to inquire further about the service and promotions.
• Resolved customer information and complaints
• Responded to claim inquiries within a timely manner, and ensuring that Zendesk tickets were closed within one to two business days.

Provides information on way finding, facilities and other experience related questions to visitors in person and over the phone.Learn and efficiently operates point of sale ticketing software in order to successfully sell and scan tickets for Public ProgramsAssist with interpretative programming to enrich visitor experience including but not limited to.

Arlington, Virginia

Performed operational and administrative functions within the store; Handled customer service issues, operated as floor coach in the absence of a manager, issued approvals for desk transactions; Implemented and maintained company standards and techniques;Communicated effectively with customers, all level of management, and store associates;

Associate Of Arts - Aa, Visual And Performing Arts

Activities and Societies: Student Council Secretary NOVA THEATRE GREEN CLUB

Bachelor'S Degree, Computer Software Engineering