Jesse Parker

Jesse Parker Email and Phone Number

GTM and CX and Enterprise Sales @ Fillout
Seattle, WA, US
Jesse Parker's Location
Seattle, Washington, United States, United States
About Jesse Parker

Certified Life & Operations Coach with 11 years of experience in building teams within fast-scaling companies. I have a talent for operational design, automation, and believe that relationships are at the core of everything we do.When you're ready, here's how I can help you organize and automate your coaching business:⚡ Book a Discovery Call: Find out how much time, energy, and resources you can save with automation. I'll guide you through my proven process for transforming your business: https://cal.com/lifecoachoperations/discovery-call⚡ 200 Simple Tasks to Automate: A checklist of the most common tasks to automate within a coaching business: https://zpr.io/DRmigELQK2d4⚡ Download Your FREE Guide: Learn "70+ Ways to Automate Your Life Coaching Business" and streamline your operations: https://lifecoachoperations.com/#automationguide⚡ Delegation Decisions Guide: This one-pager will help you quickly decide what should be automated, what needs a VA, and where AI can lend a hand: https://zpr.io/UdiNrxxZN6Jp⚡ Join My Facebook Group: Connect with fellow coaches, share ideas, and get exclusive tips in Automation Mastery for Life Coaches: https://www.facebook.com/groups/automationforlifecoaches/⚡ Attend Weekly Live Automation Hours: Get your automation questions answered live and see real-time solutions: https://lu.ma/lifecoachoperations⚡ Subscribe to My YouTube Channel: Stay updated with the latest automation strategies and tutorials to enhance your coaching business: @lifecoachoperations

Jesse Parker's Current Company Details
Fillout

Fillout

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GTM and CX and Enterprise Sales
Seattle, WA, US
Jesse Parker Work Experience Details
  • Fillout
    Gtm And Cx And Enterprise Sales
    Fillout
    Seattle, Wa, Us
    View
  • Life Coach Operations
    Founder
    Life Coach Operations Apr 2022 - Present
    • Automation Coach• I help life coaches leverage automation and AI to streamline their business operations.• https://www.lifecoachoperations.com/
    View
  • Zapier
    Community Strategist
    Zapier Apr 2021 - Jun 2023
    • Create and oversee operational processes, engagement, and voice & tone for a community of over 20K members building workflows with over 5,000 supported apps.• Develop strategies, programs, and cross-functional partnerships that enable members to connect, learn, and share with one another.• Manage a team of community moderators and developed a community issue tracking system/community intelligence software to auto-prioritize threads and surface high-impact engagement opportunities, resulting in over 85% of topics receiving the first response in 18 hours and ~65% of topics receiving "best" answers.• Lead weekly user group cohorts, a Zapier mastermind group, and partnered with Facebook community leaders to assist with moderation, answering questions, and content opportunities.
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  • Zapier
    Head Of Community
    Zapier Aug 2019 - Apr 2021
    • Create and execute the strategic vision for foundational initiatives (content, engagement, and advocacy) for our online community.• Developed methods to track and report community growth and engagement metrics.• Gathered technical and operational requirements to implement, onboard, and integrate community platforms. • Hired/managed a team of 4 technical Community Managers and developed scalable processes and resources that assisted in improving SEO, customer advocacy, issue escalation, and member engagement.• Project management lead, developing tracking/communication processes within Asana to allow for cross-functional transparency and accountability.
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  • Zapier
    Certified Experts Program Director
    Zapier Jan 2018 - Aug 2019
    • Built and lead our Certified Experts partnership program that generated over $2.12M in managed ARR at Zapier.• Created deep and trusting relationships with ~100 of our best agency partners and built an engaged community that engendered a culture of abundance thinking and complex problem-solving.• Partnered cross-functionally to lead the design and development of a learning/certification curriculum.• Acted as product manager to coordinate the building of multi-account management features within our platform, along with an Expert directory.• Facilitated the first iteration of Zapier University, an educational video series to complement our certification program.
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  • Zapier
    Head Of Customer Success
    Zapier Jun 2016 - Jan 2018
    • Lead the tier of Zapier support that focuses on high-touch, 1-on-1 interactions with customers, including live chat and phone conversations.• Lead a team of CSMs to build strong relationships with high-value accounts in an effort to proactively surface opportunities and implement solutions to address customer challenges. • Operationalized success processes to support each point of the customer journey, including playbooks and plans.• Implemented ClientSuccess and Promotor.io (NPS) to measure and influence NRR and decrease churn.
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  • Zapier
    Concierge Program Manager
    Zapier Jan 2016 - Jun 2016
    • Built and lead a concierge program, working 1:1 with founders and leaders to design and build automated workflows on Zapier.• Gathered requirements to inform app recommendations and data/database structure.• Owned project management and delivery processes.• Scoped technical workflow requirements and created project/success plans to keep progress transparent and on track.
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  • Zapier
    People Operations Specialist
    Zapier Sep 2015 - Dec 2015
    • Managed all hiring/recruitment processes and created new employee onboarding programs.• Planned company-wide retreats, including location, flight, and activity logistics.• Built processes for managing/paying freelancers.• Launched and managed our first internal knowledgebase to house team-specific documentation and critical processes.
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  • Zapier
    Customer Support Manager
    Zapier Jan 2014 - Sep 2015
    • Managed a team of direct reports in a customer-facing role.• Provide technical email support to customers using hundreds of web applications on Zapier.• Contributed to customer enablement by creating and systematizing customer-facing documentation.• Optimize and experiment with support workflows.• Conducted content audits and created video walkthroughs, which increased customer satisfaction by 20%.
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  • Digitalfusion.Io
    Founder
    Digitalfusion.Io Apr 2019 - Sep 2021
    Remote
    • Helped overwhelmed entrepreneurs, realtors, and lawyers in 7/8-figure businesses systematize their processes to scale and meet business objectives.• Scoped technical workflow requirements, created success plans and playbooks, and managed the project management and delivery processes.• Gathered requirements to assist with software recommendations/implementation, database structure, reporting, and process improvements.
  • Hockey Fights Ms
    Technical Operations Specialist
    Hockey Fights Ms 2013 - Sep 2021
    • Designed/managed the organization's website and email marketing campaigns.• Implemented a registration platform that enabled the organization to triple in revenue and expand from 2 to 8 tournaments per year. • Built a mobile app for internal staff to view schedules, upload scoresheets, and track sales goals during on-site operations.• Developed an automated player-scoring application that reduced time spent on team and player skill evaluation by 90%.• Built custom dashboards to view high-level metrics such as sales revenue, annual registration comparisons, and player/team stats.
  • My Remote Office
    Co-Founder
    My Remote Office Dec 2015 - May 2016
    http://www.myremoteoffice.co/
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  • Textus.Biz™
    Customer Experience Manager + Recruiter
    Textus.Biz™ Jun 2013 - Jan 2014
    Boulder, Co
    • Drove CX improvements and managed customer touchpoints throughout the customer lifecycle.• Developed and managed new customer onboarding and customer support motions through several different channels of communication (phone, SMS, and email).• Acted as liaison between support, marketing, and product development for issue escalation & news/changes with product features.• Collecting and analyzing customer feedback to iterate and ensure high-quality interactions and supportive improvements.• Facilitated an internship program within customer support to enable local college seniors to gain experience in tech.
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  • Scvngr
    Customer Support Agent
    Scvngr Jan 2012 - Jun 2013
    • Provided happiness and technical, financial, and account-related support to thousands of users and merchants on LevelUp.• Skills to deal with crisis management and conflict resolution.• Financial reporting and account analysis.• HTML/Web/CSS page formatting.• Proficient knowledge of principles and techniques of industry-leading CRMs.• Technical support for new technology and mobile applications.
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  • Scvngr
    University Account Manager
    Scvngr Jun 2011 - 2012
    • Account manager for over 200 university clients, based nationally and internationally, and provided customer support & training for clients & affiliated departments. • Designed and launched www.scvngru.com and was in charge of editing, design, and content creation, including videography, formatting, and researching and developing case studies.• In charge of university shipping requests, from tracking inventory to sending out promotional material, and helped design and redesign various print materials in Adobe Photoshop, Illustrator, and InDesign.• Helped to create processes to streamline and simplify client management from getting started to the execution of their event.
  • Plymouth State University Recreation Programs
    Marketing Manager/Media Specialist
    Plymouth State University Recreation Programs Feb 2011 - Dec 2011
    • Social Media Manager, Photographer, Videographer, and Interactive Event Coordinator for the organization.• Maintained and produced content for the organization's blog.• Website creation and management.• Lead a team of 5 in order to execute all aspects of the organization's marketing needs.
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  • Plymouth State University-Residential Life
    Apartment Community Advisor
    Plymouth State University-Residential Life 2009 - 2010
    • Responsible for the health and safety of 28 apartments (approx. 85 residents)• Worked in the main office and was responsible for resident requests, monthly newsletter, educational bulletin boards, answering the phone, and handling resident issues brought directly to the office.

Jesse Parker Education Details

Frequently Asked Questions about Jesse Parker

What company does Jesse Parker work for?

Jesse Parker works for Fillout

What is Jesse Parker's role at the current company?

Jesse Parker's current role is GTM and CX and Enterprise Sales.

What schools did Jesse Parker attend?

Jesse Parker attended Plymouth State University, Buildspace.

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