Christopher Preston Email & Phone Number

Jacksonville, Florida, United States

Analyze employee statistics, looking for trends on common issues. Identifying trends and creating training content to address employees needs. Facilitate training classes to teach employees processes.

Jacksonville, Florida

Serve as primary resource and subject matter expert for immediate resolution of the highest level of escalated or sensitive member/provider complaints and issues. Assist with daily activities of department including: coaching agents, identifying training opportunities, represent department in meetings and workgroups.Provide feedback and expertise to other areas of the company.

Jacksonville, Florida

Manage member inquiries about their health insurance via phone, email or fax. Answer questions while noting and researching up to 6 computer programs at a time. Provide excellent customer service while ensuring all corporate goals are met. Assist fellow advocates with questions or issues they are having with policies.

Julington Creek, Fl

Sell and service all lines of insurance products to personal and commercial clients.

Green Cove Springs, Florida

Sold insurance products to new customers through cold calling, agency marketing and referrals from existing satisfied customers. Prepared and presented presentations to large groups and company employees as well. Called existing customers to up sell and pivot to different products that customer may not be aware of that could better serve their needs. Applied for policies in a manner that will optimize approval. Assisted current employees with growth of sales and processes for raising closing percentage. Marketed to both personal and commercial customers to grow agency with new customers

Ocala, Fl

Increase store profitability through customer relationship development, community involvement, marketing, soliciting new business sources, employee training and managing all store operating expenses.

Saint Augustine, Fl

I am the Store Manager for Instaloan specializing in Collateral Secured Automobile loans. I work to market our business, as well as handle collection matters for past due customers.

Palatka, Fl

Sold Verizon products to new and existing customers through walk in traffic, business to business, cold calling and referrals from existing customers.

Palatka

Generated new business to branch through cold calling and calling on existing customers as well as partnering with local businesses. Handled all operations of the branch including training new employees, all hr matter, as well as P&L as well.

Palatka, Fl

Manage a team of internet technical support representatives for Verizon Consumer Technical Support. Supervise employees, as well as handle performance reports and review, disciplinary actions and scheduling requests. Assist employees with customer and corporate issues also. I was a main contributor to the establishment of this department. This department was designed and staffed by myself and my senior manager.

Bachelor'S Degree, Organizational Leadership

Instructional Design Training, Educational/Instructional Media Design

Associate'S Degree, Aa, 3.0