Working with talented team, in a prestigious Wealth Management firm. Supporting a Global array of computing platforms and technologies.

Providing Excellence in Remote Support, Specializing in "Follow the Sun Methodologies"

Sr. Desktop TechnicianBiogenCambridge, MA 02142 9/2019 – 12/2020 Contracted Project Associate through Kelley Professional services to engage in a Massive Technology refresh Imaged, configured tested and deployed 1200 Lenovo laptops and computing devices from back log to current  Special duties included upgrading Windows Operating systems to Windows 10 Concentrating on Software and Application performance.  Ensure all Applications were updated and worked flawlessly with Windows 10  Extensive collaboration with Proprietary Software vendors to troubleshoot update patch and test applications with Windows 10 Capture image and incorporate to automate redundant processes. Image and update Mac Book Pro Laptops and back up all data for restoration to the refreshed machine

Sr. Desk Side TechnicianLead VIP TechNike/Converse HQBoston MA. 5/2017 – 5/2019Through Stefanini IT corporationSr. Technician duties included Imaged Lenovo, HP Computers with Windows 10, using SCCM. Processed new hire and Termination requests as needed.  Imaged and Thin Provisioned Mac based computer systems with Mac-OS Mojave 10.4, using JSS Level 2 problem resolution of all computing, software and performance issues escalated from the Performance Bars on site. Processed Software licensing requests for department specific applications and tools such as Adobe CC, SAP bi, Tableau, Visio and Project (Microsoft) for Mac and PC environment Assistant Asset Manager for the Converse World HQ Depot. This included ordering, tracking, processing all new computing assets, consumables and peripherals tagging and stocking the depot per SOP. Processing request for equipment in various other sites for Nike and Converse throughout the United States. Refreshing employee assets globally per 3 year SLA.Lead VIP Technician duties included Working Severity 3 Tickets generated in Service Now. “Sev3” calls are generated and warm transferred directly to myself, as the Lead VIP Tech for Converse Corporate HQ. With a 1 hour “call to resolution” SLA, our C and VP level executives receive immediate white glove service to resolve any digital issues that may arise. Traveling Technology Technician for East Coast based Nike Showrooms Using Concur for travel hotel and airfare, my duties involved travel to satellite sites and Showrooms run by Nike World Headquarters East Coast. I traveled between NYC, and Tampa showrooms setting up technology as needed, moving old equipment to be destroyed or recycled, installing new equipment as needed, these were usually project based initiatives from Nike HQ.