Eric Sinclair Email & Phone Number

Detroit, Mi, Us

Ann Arbor, Michigan

• Analyzed title-matching program for e-books for customers, uncovering issues with inflexible reports, limited information and lack of visibility. Designed spreadsheet template with specialized formulas to scale reports. Tested and piloted new process improvements. This led to accumulation of actionable and valuable data for stakeholders, increasing report documentation by more than 50% and supporting e-book sales of more than $7MM in one year.• Leveraged cloud technology to coordinate libraries for title-matching process. Built business case for stakeholders, drawing on quantifiable metrics to streamline customer service and securing more than $2MM in unrealized annual revenue.• Consulted with new vendor to build effective program, contributing to cost mitigation by removing interim outsourcing of contractor. Utilized internal team, reducing potential points of failure while improving customer consultancy and communication. Saved approximately $90K annually.• Built and implemented Lean and Six Sigma program to increase fluidity of deliverables. Leveraged results of analysis, identifying unique and customized metrics to align with customers’ curricula. This improved evaluation duration by more than 50% and generated more than $20MM in correlated billings annually.• Standardized, assigned, tracked and completed reports through new request process in Salesforce, reducing cycle times by more than 50% and rework by approximately 20%. Ensured accuracy of initial reports according to customer and sales expectations.

Ann Arbor, Michigan, United States

• Implemented new standards for internal customers to increase tracking efficiency for report status. This improved flexibility, transparency, accountability and accuracy in resource and labor allocation.• Added scale and scope to curriculum analysis program, nurturing growth and expertise in content solutions. This allowed for expanded analysis, utilization of website scrapers, introduction of Tableau to improve visualization and reduction of team budgets by more than 20%.• Designed tool based in Access and Excel, compiling data from more than ten sources. Organized information into single view, incorporating customer holdings to scale self-service recommendations. Layered in upgrade paths, allowing sales specialists more time to prepare account reviews and achieving productivity improvements of more than 20%.• Oversaw process consolidation for customer surveys, net promoter scores and case management program. Assessed potential economies with disparate and disjointed groups, seeking single vendor for effective scale. Additionally, replaced outdated and outclassed vendor, leveraging partnership with best-in-class solution upon review of benefits. This broke silos down, increased capabilities and led to net organizational savings of over $7K annually.• Reviewed holdings analysis processes, revealing inefficiencies in productivity. Recommended singular approach to reporting, matching documentation to customer solutions with language, positioning and database of competitive products. This reduced report durations by more than 50%, supporting more effective displacement program with over $1MM in additional annual revenue.

Ann Arbor, Mi

• Profiled clients to cultivate business relationships, build rapport, research and champion best practices. Remarketed with clients for updates, leading to engagement values of approximately $50K per client. This resulted in portfolio growth of approximately 50%, and revenue of approximately $3MM. Championed renewal rates of approximately 75%, maintaining loyalty and return business.• Trained more than 30 incoming analysts and mentored more than ten new candidates for hire. Established client manager position as authority on best practices.

Ann Arbor, Mi

• Led migration in partnership with buyer to overhaul operations from self-stock to vendor management of greeting card program. This led to more than $1MM in staff labor mitigation.• Managed stock audits, identifying inefficiencies with inventory. This contributed to cost savings of more than $250K in warehouse.• Pioneered inventory management technique designed to liquidate processing times with logistics and distribution. Reorganized operations with three distribution centers, allocating orders before arrivals at final warehouse. This reduced required staff hours and increased order fulfillment and delivery.

Ann Arbor, Mi

• Consulted clients on data analysis in retail, reviewing information to determine correct modeling, presentation and communication of key metrics for customers and employees. Received more than 20 separate engagements, gathering unique data for assessment. This improved operational efficiency and morale among employees and customers.• Nurtured professionalism, timeliness and accuracy of data analysis and presentation. Coordinated completions successfully for $750K worth of data engagements, leading to consistent potential revenue of approximately $6MM for one organization.