• Advised MSSPs and MSPs in the American market on unified PSA-RMM and network monitoring solutions.• Enabled businesses to effectively scale and grow their operations.• Collaborated with clients to understand their needs and provide tailored solutions.• It’s only been three months, come back here in a year to see what I’ve achieved :)

I handled the American Market for Paperflite (Sales Enablement Solution) and Cleverstory (Marketing and Customer Engagement). I help business with their Document management and sales enablement requirements using Paperflite and with Cleverstory, I help increase engagement, increase lead generation and build amazing interactive experiences that replace standard static PDFs.

I was promoted to Senior Account Executive (Sr.BDE) in 2023 due to team leadership skills and consistent revenue exceeding sales commitments while handling the CX suite of products and a few supporting products in the Freshworks Ecosystem for the North American SMB market (US East and Canada)Lifetime revenue closed for Freshworks in the SMB segment: $500,000+ ARRI also showed great coaching ability. I have directly trained and successfully ramped up 10 new hireson product and sales knowledge in this time period.

After meeting with a serious accident in Goa, I came back to Chennai and when I applied at Freshworks to continue with Sales, I soon got selected with the US East- Freshdesk team to help clients with their ticketing and support platform needs. I focus on Small and Medium Businesses, accelerating their growth by providing the right solution for them.Achieved the highest Sales Conversion Ratio (23.3%) in US-East SMB Inbound for 2022, making me the top performer for the year within the segment.I surpassed my overall target by 130% YoY.Closed the largest account in US SMB for FY 2022-2023 (ARR: $70.2k).Consistently a top performer, winning "Sales Rockstar" for H2 2022 andachieving top performance in Q2, Q3, and Q4.Rapidly onboarded (live in under 15 days) with strong product knowledge acrossthe Freshworks suite.Campaign management expertise, responsible for US-East team emailcampaigns.

My skills in upselling, sales and marketing was identified by the owner of Fides and so I was hired by them to handle marketing distribution and sales of Imported Liquor for North Goa. I was dealing with brands such as Hakushika Sake, Akashi Blue Label, Xenta Absinthe, Estrella & Indet Damm Beers and a plethora of imported wines.This is also where I picked up skills in field sales :)

With the idea of getting on-hands experience in my long time interests, I worked as a Bartender in one of the leading cocktail bars in North Goa. Constantly learning and growing and of course creating mind-boggling concoctions, bartending was never easy but always fun. I pretty soon became the main bartender there, often serving high profile customers and with time,I became the favourite of the regulars.

I’ve always hated being idle, so when the opportunity for an on-the-job internship at Bombay Hemp Company (BOHECO) came along, I seized it eagerly. Leveraging my research and knowledge of medical cannabis and hemp from my internship with SPI, I dived into the role with enthusiasm.Role:During my time at BOHECO, I conducted surveys to gather product feedback, reached out to numerous doctors to increase product adoption, and made cold calls to pharmaceutical companies to drive new business. My first outbound sales efforts were challenging, but after many tries, I celebrated my first few conversions — a milestone that brought a big smile to my face.Key Learnings:Improved Communication: Under the guidance of the National Sales Manager, I refined my cold email writing skills, learning that concise, impactful messages with eye-catching subject lines were crucial in grabbing attention.Sales Cadence Development: I gained expertise in developing and implementing sales cadences, which brought structure and efficiency to my sales processes.Presentation Skills: I transformed my presentation skills, reducing lengthy slides to concise, impactful presentations that effectively conveyed key information and persuaded stakeholders.Territory Management: I learned the importance of territory segmentation, shifting from a broad outreach strategy to focusing on Tier 1, Tier 2, and Tier 3 cities with an emphasis on ICPs.Cold Calling Techniques: Through experimentation, I developed effective cold-calling openers that became game-changers in connecting with potential clients and generating leads.Comprehensive Sales Knowledge: I gained a deep understanding of sales strategy and planning, learning what matters to the C-Suite and how to contribute effectively to company goals.

After showcasing and implementing proven strategies from UK operations, I was selected to lead the business expansion into Australia and New Zealand, to tackle a challenging market environment.Designed and implemented a robust client onboarding process, enhancing client retention rates and reducing customer escalations, thereby increasing overall brand trust. I also improved client retention and brand loyalty through consistent process improvements and customer service excellence, ensuring sustainable business growth.Cross-functional Collaboration: Built strong relationships with development teams, testing teams and clients to identify gaps in our POS solution and capitalized on the relationships built to gain more new business opportunities through referrals, leading to increased market penetration and client satisfaction.

Locations Handled: Teesside and Darlington, United KingdomLed the Teesside (TS Postcode) region from #8 to #3 in total online orders by implementing a strategic approach focusing on customer retention, marketing assessment, branding and digital marketing.During my time handling British Isles, I coordinated with field counterparts giving them insights to prioritize key accounts and execute in-person business visits, strategically targeting high-value clients to enhance customer relationships and to build brand trust. I also developed and executed a client strategy that encouraged the "shut down" of competitor machines during peak business hours, significantly increasing client revenue through reduced commissions to competitors and demonstrating the value of partnering with Foodhub.Digital Marketing cross sells (131% revenue attainment overall) helped increased client investment in digital marketing, resulting in improved engagement and higher order volumes across the region.This overall helped drive the total online orders to 3rd highest in UK.

Worked on a dual internship at SPI Cinemas. This internship focused on day to day operations of Sathyam Cinemas under the guidance of the General Manager at the time.

Did my research project as part of my college degree on the scope and benefits of Medical Marijuana in the Indian market.Worked on the project IHECO that focused on legalization of medical marijuana, its benefits, eco friendly alternatives using hemp products etc.