On Hiatus whilst I help JobAdder make recruitment more efficient and joyful for everyone!--Recruitment, as it should be.At Switchit, we take the time to truly get to know our clients, embedding ourselves in the very fibers of their organisation, so that we understand their talent pain-points, uncover opportunities, and help to build a strategy that gets top talent excited. We deliver a best-in-class candidate experience. With our people-first approach, we dial down the anxiety associated with job seeking and dial up the excitement. In delivering this superior experience, we ensure you not only make the right hire, at the right time, but that they are energised, and hungry to hit the ground running.We look beyond the rigid, black-and-white descriptions listed in most jobs. Can the candidate do the job, irrespective of experience? That's right, with career switching a generational trend, we will need to challenge ideals and grow together. Leaning on research and the expertise of our consultants, we’ll work with you to co-create the ideal skills vs. experience profile.Will the candidate contribute to the unique culture of the organisation? Our unconventional approach to talent search ensures we find candidates who will deliver a culture- add, not a culture-fit - fitting in is boring, right?We recruit across these sectors:• Customer Success, Customer Service, and Contact Centre• Sales and Account Management• Construction• Hospitality and Retail• Tech• Business ServicesShifting societal acceptance from 'it pays the bills', to 'I get to do this!'.

I led an incredibly diverse 18-member team, spanning 7 Client Success Teams of various functions (small business through to XL Enterprise), two offices (Sydney and Singapore), and a mix of hybrid and remote employees across APAC.Listed below are but a few of the highlights and wins achieved whilst in the role:- I was a key member of the APAC Senior Leadership Team, along with all departmental heads. Together, we ideated a 3-year strategy, aimed at significantly increasing our share of wallet, which resulted in closing the gap from the leading player in the industry - Driven by our agreed-upon overarching goal, I tailored and subsequently executed a Client Success specific strategy. I partnered with our analytics team to conduct a book-of-business redistribution, aligning client profiles with team strengths- I improved the teams' impact by redefining and simplifying their core tasks through business process improvements and training sessions- I built and launched a multi-product webinar series, resulting in 432 hrs/quarter of Client Success Specialist time saved- I significantly improved technical partner relationships by reducing case-open / case-closed timelines

I led 3 teams of 7 specialists across Australia and Singapore. I oversaw the expansion of this team to 5 teams and a total of 9 new specialists.Listed below are but a few of the highlights and wins achieved whilst in the role:- I worked with Strategy & Operations, and identified a 'strategic bet', a gap in the market that was addressed with the creation of a new department and subsequently, 20% growth QoQ in the vertical. - I built out the role requirements and KPI's, and made our first hire in this space. I tailored an onboarding plan, leveraging industry experts (internal and external), a buddy program with International counterparts, and a rigorous two-way dialogue via recurring scheduled check-ins, as their Voice of Customer feedback was critical to the success of the role. This was key to delivering 3 quarters of consecutive growth in the vertical- Facilitated and successfully navigated the migration from our internal CRM to Salesforce, including leading the only in-market pilot program, pre-launch, collating vital feedback, and creating a comprehensive training program, ensuring the official market-wide launch was a success. Adoption was at 100% within one quarter and casework rate increased by +10%

I led a team of 9 people; 7 consultants, 1 sales specialist, and 1 Key Account Manager, across multiple offices in NSWListed below are but a few of the highlights and wins achieved whilst in the role:- Launched an industry-shifting fleet of API-powered elevators, transforming KONE ANZ from an engineering company, to a technology company- I led teams that exceeded budget QoQ during my tenure, exceeding our annual revenue target of $45 million. The most successful KONE Region in the Southern Hemisphere- I upskilled existing sales consultants through a customised, technology-focused training program, this enabled us to attain first movers advantage, we successfully launched our API-powered elevators- I led a significant new hire program which brought a technology-empowered focus to our team- I launched the 'early engagement' and 'customer experience' strategies, transforming the team from being transactionally focused, into an end-to-end, sales and customer success team- I launched an experience-based selling strategy, identifying, nurturing, and leveraging external ambassadors/evangelists to ensure KONE was the recommended solution in project tenders, increasing win rate by +25% and market share by 10%, a net improvement of 43% for NSW & ACT

Listed below are but a few of the highlights and wins achieved whilst in the role:- Launched PXT Select™, a powerful psychometric selection software, which was adopted by 20% of Integro's total client base in the first year- I built the go-to-market strategy, generated a pipeline entirely from scratch, created a customer journey map and built out processes based on key touch points and quick wins, balanced with a focus on long-term goals, growth, and retention- I managed Customer Success Managers and built out the employee workflow based on the customer journey mapping, this was key to a consistent client experience, driving 90% retention during the first year- Blueprinted medium to enterprise-sized organisations, building mutually beneficial relationships with C-Level or equivalent decision-makers- Simplified complex products and theories into easy-to-digest, solution-focused resources, including the creation and delivery of recurring webinars, an on-demand video library focused on key product features and solutions, and talk-tracks for our B2B clients to leverage with their clients, amongst many other tools- I contributed to Revenue growth of 200% month-on-month by the end of the first year

I led 6 Senior Client Success Specialists and oversaw relationships with 15 Senior National Account Managers.Listed below are but a few of the highlights and wins achieved whilst in the role:- I consistently coached and motivated individuals on the benefits and challenges of constant product innovation, with a particular focus on those who were less comfortable with change. I helped the team navigate through the ever-changing relationship dynamics between the teams and departments, to our clients' benefit, bringing everything back to unified business goals- I launched inter-departmental meetings with the department heads to ensure that silos were removed and strategies aligned to a common goal- I led a strategy shift from a large book of business per rep (50+ spending accounts), supporting multiple Senior National Account Managers (3-4), to a concentrated book of business (30-50 spending accounts), with only two Senior National Account Managers, creating a consultative, rather than reactive client experience- I ideated and launched our 'ATS Champion' strategy, aimed at targeting our third-party partners. Reps 'owned' specific relationships, reducing ticket closure SLA's by 24 hours, these relationships also fostered a culture of our partners onselling Indeed to their clients

My job was to create 'WOW' experiences for Clients. How is this achieved? Delivering quality candidates to National Recruiters across the APAC region is only one part of the equation. The 'human factor' is the other. I genuinely care and will endeavour to better understand you both personally and in a business capacity; like, How do you prefer to communicate? How often do you like to meet? How can I help you achieve your goals? How will you measure the success of our partnership? What date is your birthday, and; How do you like your coffee?Partnering with Sales to deliver exceptional Client satisfaction. Creating customised recruitment solutions for Clients; utilising the strong relationships I have developed to better understand the clients needs and how we can best leverage Indeed's 'pay for performance' model to deliver deliver on both talent acquisition, and the Client experience.

I was one of six employee's, company-wide, selected to participate in a bi-annual Leadership Development Program, titled, 'Indeed Lead'. This program was designed to ensure the Leaders of today, the participants, are equipped to mentor and develop the leaders of tomorrow, the employees. It was an intense 3-month program which mixed theory based learning with practical experience, such as conducting performance based coaching conversations, Dale Carnegie presenter training, and a buddy program which saw me partnered with a Senior Customer Success Leader for the duration of the program. This program fast-tracked my professional and personal growth, these skills continue to drive my success today. It was my passion for the customer experience, and my drive for personal success that were key in securing my place in the program.

Creating content that makes you hungry for more. This role had it all! From going out and meeting restaurantuers and publicans face-to-face, collecting first hand information about the dining hot-spots; to building aesthetically pleasing, appetite whetting profiles, highlighting the best food and drink Australia has to offer.

Curating a personal wine portfolio for Customers across Australia. Pairing wine offers with your taste, and your budget.