Patrick Gallagher Email & Phone Number

Hanover, Md, Us

Ashburn, Virginia, Us

Global IT Services provider with a range of services from Applications, Cloud, IT Outsourcing, Analytics and Engineering, and other services. The Six Sigma Advisor role is customer focused and responsible for leading account teams in the delivery of best-in-class services through Lean Six Sigma methodologies.• Increased asset accuracy from 91% to over 98% through data analytics and process improvements, resulting in increased client confidence and satisfaction and over $2.4 million in net contact value.• Initiated a process improvement approach across the Americas to improve operational margins and client satisfaction by driving a move towards more effective operational metrics, empowering process improvement across 140 accounts in the delivery of IT services.• Established statistical process controls around PMO project approval processes, enabling more consistent solutioning for client delivery needs and improving time to deliver critical application support services by over 30%.

New York, New York, Us

Epiq Systems serves the legal industry through the processing of data in support of eDiscovery processes and the preparation of trial and deposition documents. The Regional Director is responsible for meeting operational demands, vendor management and team leadership and growth.• Increased resource utilization by 25% across markets through skills alignment, taking advantage of standardized processes that can be centrally coordinated across a geographically dispersed team.• Reduced process times by over 60% through collaboration among regional teams to normalize practices and by developing tools for managers to improve efficiencies.• Implemented 4 major projects for field operations in under 2 years to include workflow management, billing processes, operational software deployment and operational metrics reporting

New York, New York, Us

Epiq Express delivers eDiscovery services, focusing on timely deliveries of client data. Express supports global demand with international resources 24/7. The Express Manager is responsible for all aspects of the Epiq Express team to include process and team performance, client relations, the selection, development and leadership of staff as well as working closely with other operational and support teams.• Expanded services by 30% through the implementation of direct client contact and deliveries, made feasible through improved efficiencies that expanded resource capabilities.• Yielded a 50% reduction in Time to Deliver and a productivity increase of 75% through an improvement in project requirements gathering, reducing rework increasing resource effectiveness.• Implemented improvements as product owner and UI SME with Epiq’s proprietary software, thus allowing operational teams to maintain continuous operations through integration and deployment.

Jacksonville, Florida, Us

Managed multiple programs and coordinated vendor activity. Efforts focused on requirements gathering for IT work streams and data provisioning for the Bank’s CFPB mandated projects.

Charlotte, Nc, Us

Managed full cycle of projects for database conversions, list processing and modeling support. Established Waterfall, SDLC project management and PMO practices in support of call center applications, regulatory reporting, data modeling and business intelligence analysis. • Led a Design for Six Sigma project to establish metrics, increasing efficiency and consistency, resulting in a cut of missed deliveries by 60%. • Established Project Management practices for a database management team, enabling thorough execution of customer support initiatives. • Utilized agile methodologies to develop an in-house project tracking tool and implement this tool to track and prioritize a continuous rotation of over 300 projects per year.

New York, New York, Us

Expedited resolution of operational issues to meet delivery forecasts of medical devices. Led quality improvement programs to ensure regulatory compliance for medical device production and pharmaceutical packaging lines. • Improved cycle time through a 50% reduction in documentation defects by initiating Six Sigma and Kaizen process improvement methods. • Implemented packaging changes, resulting in a 35% improvement in quarantines by teaming with supply chain management, quality assurance, production management and order fulfillment. • Achieved greater order fulfillment for complex overseas deliveries with a 20% reduction in scrapped product by facilitating supply chain adjustments for regulated product packaging.

Managed software projects primarily with a SDLC methodology for cellular network upgrades from requirements gathering through deployment. Coordinated post deployment software support via a hybrid agile/SAFe methodology for new feature delivery.• Managed the change control software build processes efforts to successfully support international markets, including solution management of 3 software generations with multiple release versions. • Reduced software release process times by 30% through improved scheduling of software release builds, resulting in greater deployment accuracy to meet deadlines.

Managed operations, processes and teams of 20 to 60 associates in the production of electronic components to include forecasting, planning and execution of monthly, weekly and daily builds, contributed to projects introducing new equipment, processes and products to production. Led and facilitated Six Sigma and Lean process improvement teams. Trained Six Sigma and other process improvement methodologies to production and service personnel. • Recognized over $600,000 in annual operational savings through the coaching of production personnel in statistical process control applications, problem solving skills and facilitating Six Sigma and Kaizen teams.• Integrated new equipment, processes and products by teaming with vendors, engineering, production and quality control personnel, resulting in over a 50% increase in productivity.

Washington, Dc, Us

Led units of up to 75 Marines in the planning, development and execution of field communications in support of military operations. Responsible for the security, maintenance and operations of communications equipment, classified materials. Directly contributed to the professional development and performance of the Marines under my charge.

Bachelor Of Science - Bs, Business And Economics

Military And Strategic Leadership

Education record

Master'S Certificate, Project Management