Kevin Zou Email & Phone Number

Harrisonburg, VA, US

Virginia, United States

• Use Microsoft Dynamics 365 & AWS System to Create, Develop and Resolve Client Issues.
• Provides fast and reliable tier 2 help desk support to over 30+ clients and 100+ employees across all offices.
• Developing and implementing new tools and technologies to improve efficiency in existing processes or create new ones where none existed previously.
• Deliver solutions within allocated timeframe and of good quality
• Manages VDI Employee and Client Device Issues, WAN Connection Issues, VPN Device and 2FA & 3FA Issues.
• Aids in mass deployments of software upgrades and writes documentation for procedures.

• Perform vulnerability management services, including scanning, assessments, and logging/tracking support for remediation
• Regularly perform scans using Nessus, Metasploit, Burp Suite to identify vulnerabilities.
• Prioritize, assign, and monitor risk-based remediation tasks, assign to the relevant System Owner, and progress until completion.
• Coordinate, develop, and document processes and procedures for team members to use and to enhance efficiencies.
• Occasionally Perform penetration testing using Metasploit to validate effectiveness of security controls.

New York, United States

• Provides fast and reliable tier 1 help desk support to over 30+ clients and 100+ employees across all offices.
• Manages VDI Employee and Client Device Issues, WAN Connection Issues, VPN Device and 2FA & 3FA Issues.
• Create user accounts in Active Directory and Microsoft Excel, sets up software for new clients and employees.
• Aids in mass deployments of software upgrades and writes documentation for procedures.
• Helps in maintaining intranet updates and assists in large-scale IT projects.

New York, United States

• Work with a team of 21 individuals to answer client inquiries.
• Outreach to clients for new pronouncements related to the program, including Investigate and resolve customer inquiries and complaints in an empathetic manner
• Perform assessment of customer's needs and provide recommendations based on the assessment
• Elevating issues to appropriate team leads and call center managers on an as-needed basis

Cybersecurity

▪ 400+ Hours Intensive Bootcamp focusing on Cybersecurity Skills including Risk Management, Cyber Threat Intelligence, Security.

Apprenticeship, Data Analytics

▪ Develop data analytical skills through 200+ hours of hands on training with various applications SQL, Tableau, Google Analytics, and.

Bachelor'S Degree, Financial Forensics And Fraud Investigation

Activities and Societies: ▪ Co-Founder of the John Jay Chapter of the ACFE ▪ ALPFA

Associate Of Science - As, Criminal Justice

Activities and Societies: Carol Farber Honors Program Academic Achievement Awardee