Christopher Thren Email & Phone Number

• working with the tech team for a contact center that handles calls from Small Businesses regarding the Covid-19 Relief efforts provided by a federal government client.
• Answer tech questions for agents assigned to each call center.
• Monitor phone queues and perform audits in accordance with company assurance practices in the areas of quality, adherence, and agent overall performance.
• Generate reports for the client for adherence to company policies.
• Ensure agents are meeting the expectations of the client

United States

• Contractor position placed with Guidehouseworking with the tech team for a contact center that handles calls from Small Businesses regarding the Covid-19 Relief efforts provided by a federal government client.
• Answer tech questions for agents assigned to each call center.
• Monitor phone queues and perform audits in accordance with company assurance practices in the areas of quality, adherence, and agent overall performance.
• Generate reports for the client for adherence to company policies.
• Ensure agents are meeting the expectations of the client as well as Guidehouse.
• Provide data for hourly invoicing of all subcontractors hours and provide feedback to the Operations Team.

Annapolis, MD

• Ran the day to day operations of the call center
• Managed call center of 8 to 14 employees
• Trained new marketing employees
• Managed and maintained marketing calling system platform Five9
• Confirmed all appointments set by marketing
• Identified potential clients by overcoming objections and providing an overview of the service benefits.

• Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options.
• Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and calculate financial requirements prior to obtaining approval from dealership manager and.
• Qualify and follow up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options.
• Maintain contact with customers via email, phone calls, and regular updates on promotional offers.

Easton, Maryland

• Plan and provide oversight to courthouse administrative operations
• Act as a liaison between the court and outside organizations and government agencies
• Assist Court Administrator in supervising and providing direction to Court Administration staff
• Prepare, organize, and maintain all district court files
• Prepare, organize, and disperse all Discovery files to defense attorneys
• Arrange all District Court dockets for corresponding State’s Attorneys

Chestertown, Maryland

• Reviewed and analyzed applications for Statement of Charges
• Conducted initial appearances on individuals who were arrested
• Provided oversight of training program
• Modified and updated training manuals
• Reviewed and processed applications from citizens and police officers
• Conducted emergency protective orders