Christopher Thren Email & Phone Number

working with the tech team for a contact center that handles calls from Small Businesses regarding the Covid-19 Relief efforts provided by a federal government client. •Answer tech questions for agents assigned to each call center. •Monitor phone queues and perform audits in accordance with company assurance practices in the areas of quality, adherence, and agent overall performance. •Generate reports for the client for adherence to company policies. •Ensure agents are meeting the expectations of the client

United States

•Contractor position placed with Guidehouseworking with the tech team for a contact center that handles calls from Small Businesses regarding the Covid-19 Relief efforts provided by a federal government client. •Answer tech questions for agents assigned to each call center. •Monitor phone queues and perform audits in accordance with company assurance practices in the areas of quality, adherence, and agent overall performance. •Generate reports for the client for adherence to company policies. •Ensure agents are meeting the expectations of the client as well as Guidehouse. •Provide data for hourly invoicing of all subcontractors hours and provide feedback to the Operations Team.

Annapolis, Md

• Ran the day to day operations of the call center• Managed call center of 8 to 14 employees• Trained new marketing employees • Managed and maintained marketing calling system platform Five9• Confirmed all appointments set by marketing• Identified potential clients by overcoming objections and providing an overview of the service benefits.• Utilized CRM to organize, track prospecting activity and call backs.

• Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options.• Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I manager.• Qualify and follow up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options.• Maintain contact with customers via email, phone calls, and regular updates on promotional offers.

Easton, Maryland

• Plan and provide oversight to courthouse administrative operations• Act as a liaison between the court and outside organizations and government agencies• Assist Court Administrator in supervising and providing direction to Court Administration staff• Prepare, organize, and maintain all district court files• Prepare, organize, and disperse all Discovery files to defense attorneys• Arrange all District Court dockets for corresponding State’s Attorneys• Compile criminal records for defendants with District Court hearing

Chestertown, Maryland

• Reviewed and analyzed applications for Statement of Charges• Conducted initial appearances on individuals who were arrested• Provided oversight of training program• Modified and updated training manuals• Reviewed and processed applications from citizens and police officers• Conducted emergency protective orders