OnRamp Technologies specializes in customer onboarding software designed to streamline the onboarding process for businesses. The company focuses on enhancing customer experiences by automating workflows, providing visibility into project progress, and facilitating communication through an intuitive, no-code portal. This approach helps businesses reduce onboarding times, improve customer engagement, and ultimately drive revenue growth by ensuring customers achieve their desired outcomes with the product.As a Customer Success Manager at OnRamp, my role involves ensuring customers successfully adopt and utilize the company's software. This includes guiding clients through the onboarding process, addressing their needs, and fostering long-term relationships to enhance customer satisfaction and retention. Key responsibilities include monitoring customer health scores, facilitating renewals, and collaborating with other teams to optimize the customer experience.

Build and develop relationships with top-tier National Advertisers.Ensure campaign assets are delivered and displayed properly across the network.Work closely with the National Sales team to ensure proper expectations are set and the client's goals are clear.Manage budgets and make adjustments throughout the campaign to achieve maximum efficiency.Provide regular campaign reports to synthesize analytics and glean insight into campaign performance.Architect systems and processes that allow for streamlining workflows and the scaling of the department.

Empyr powers CPR®, a Cost Per Revenue performance marketing platform that delivers 100% attribution from an online consumer to an in-store sale.

Keep company retention rates in line with company goals. Manage the department budget.Manage a team of Account Managers. Develop and implement scripts.Develop and conduct daily training meetings and develop team skills. Creativity required to effectively communicate with clients.Report directly to Vice President of Sales.