•Lead At Your Service front of house staff, including customer service and support, product pick-up, returns, bill pay, etc.•Lead functions of the hiring process including developing efficiencies in prescreening applicants, corresponding with applicants, interviewing.•Lead the colleague onboarding process, to ensure a rapid learning curve, raising engagement of new higher and lower turnover.•Manage non-payroll supply budgets logs and balance store checkbook; review seasonal… Show more •Lead At Your Service front of house staff, including customer service and support, product pick-up, returns, bill pay, etc.•Lead functions of the hiring process including developing efficiencies in prescreening applicants, corresponding with applicants, interviewing.•Lead the colleague onboarding process, to ensure a rapid learning curve, raising engagement of new higher and lower turnover.•Manage non-payroll supply budgets logs and balance store checkbook; review seasonal payroll/non-payroll budgets.Strategize with other Store Leaders on Staffing and Scheduling workforce solutions to ensure the Store is being led efficiently. Manage all post-production schedule changes for the store.•Monitor and address performance issues on a timely basis.•Lead team responsible for balancing the vault and perform other cash functions on a daily basis; perform monthly cash office self-audit.•Direct team who will replenish and balance registers; leads research and resolves cash shortage issues.•Schedule, coordinate, and confirm work order completion by 3rd Party contractors/vendors•Administration of the Safety program and accident reporting process. Show less

• Oversee all fulfillment and in store pickup functions to ensure tasks are expedited and completed• Participate in Omni Checkpoints to discuss & resolve the status of open aged orders and daily processes• Process shippable returns and abandoned in store pickup orders• Provide a single voice to Ops/AP Manager, Receiving Team Manager, Merchandise Team Manager and My Shop Managers regarding daily activity • Ensure that all fulfillment selling/Omni coverage shifts are filled and assist… Show more • Oversee all fulfillment and in store pickup functions to ensure tasks are expedited and completed• Participate in Omni Checkpoints to discuss & resolve the status of open aged orders and daily processes• Process shippable returns and abandoned in store pickup orders• Provide a single voice to Ops/AP Manager, Receiving Team Manager, Merchandise Team Manager and My Shop Managers regarding daily activity • Ensure that all fulfillment selling/Omni coverage shifts are filled and assist in training of new colleagues as needed• Utilize daily fulfillment workload planner to ensure adequate scheduling and flex resources as needed• Monitor dashboard/alerts to ensure timely completion of BOPS (Buy Online Pickup in Store)• Utilize reporting to ensure achievement of daily metrics (fill rate, Speed to Ship, BOPS Ready On Time, etc.)• Provide an exceptional customer experience by ensuring the customer is always the priority• Participate in other support functions as needed• Assist and satisfied the needs of our in store and online customer• Proficient in SP Manager, myShip, handheld devices, POS and MPOS systems including Search and Send and BOPS• Ensure all procedures, policies, and standards are understood and followed by colleagues•Open and Close the store Show less

• Interact with customers while they consider purchases of clothing and possible accessories;• Handle financial transactions at the cash register/counter (processing cash, check, credit card, debit card and gift card payments & returns and exchanges);• Vendor Specialist for Volcom, Quicksilver, RVCA, Hurley, O’Neill, Fox, and• SSA - Seasonal Supervisor for Store Recovery team.•Top 20 Sales Performance 2018

• Managed business for hundreds of client accounts throughout Northern California, Utah, Colorado and Kansas;• Cultivated customer relationships to continuously grow existing business;• Prospected and acquired new client accounts through aggressive email marketing, telemarketing, networking, direct mail marketing and tradeshows; and• Utilized superior customer service and communications skills to successfully address, troubleshoot and resolve client issues, ensuring a continued and… Show more • Managed business for hundreds of client accounts throughout Northern California, Utah, Colorado and Kansas;• Cultivated customer relationships to continuously grow existing business;• Prospected and acquired new client accounts through aggressive email marketing, telemarketing, networking, direct mail marketing and tradeshows; and• Utilized superior customer service and communications skills to successfully address, troubleshoot and resolve client issues, ensuring a continued and trusted business relationship. Show less

• Successfully developed the business from the ground up with $5 million in annual sales;• Effectively interviewed, hired, trained, scheduled, directed and evaluated employees with a strong focus on the delivery of quality customer service;• Efficiently managed administrative, financial and accounting functions, ARC reporting, purchasing and negotiating contracts and leases;• Developed and implemented office procedures and customer service practices;• Created and prepared… Show more • Successfully developed the business from the ground up with $5 million in annual sales;• Effectively interviewed, hired, trained, scheduled, directed and evaluated employees with a strong focus on the delivery of quality customer service;• Efficiently managed administrative, financial and accounting functions, ARC reporting, purchasing and negotiating contracts and leases;• Developed and implemented office procedures and customer service practices;• Created and prepared customized reports based on corporate clients’ criteria;• Recognized by clients as a consummate professional with a high degree of personal integrity and a passion for excellence;• Taught Sabre computer classes for Los Rios Community College for their ROP Travel and Tourism courses for 4 years;• Successfully negotiated the sale and transfer of the business and employees in 2005 to Navigant; and• Acted as a consultant to Navigant for an additional 2 years after the sale of the business Show less