Theresa Roach Email & Phone Number

Saint Paul, Mn, Us

Eagan, Minnesota, United States

Held responsibility for payment integration and automation of large-scale projects as Product Owner.•Launched successful onboarding and implementation for payments in SAP S4Hana, allowingcustomers to trial and purchase products electronically and follow up with billing, invoicing,payments, and collections without human interaction.•Spearheaded High Radius global optimization consisting of loading and integrating bankstatements and facilitating automatic application of checks and wire payments, increasingautomation for lockbox payments to 90%, and ACH payments to 50%.•Oversaw direct debit project, transferring from Gentran to private application program interface,decreasing file issues from monthly occurrences to 2 - 3 times yearly.•Led daily meetings with Refinitiv, Amex, Paymentech, and banks, achieving Transition ServiceAgreement within tight deadline for Thomson Reuters / Refinitiv split, including separating,opening, and closing bank accounts, merchant identifications, and portal access.•Reduced unallocated or unidentified open credits 30% by researching and applying, mailingopen credit letters, processing refunds, and establishing credit guidelines in compliance withunclaimed credit regulations.•Facilitated transition of Outsourced Payment Operations team to Shared Service Payments team,accelerating performance and meeting service level agreements (SLAs).

Greater Minneapolis-St. Paul Area

Managed Latin America Genpact payment team as well as key initiatives and projects.•Orchestrated Brazil Credit Card project, resulting in automation of clearing invoices paid by creditcard and allowing Accounting Operations to balance payments at document levels usingconsistent and accurate data points.•Downloaded and uploaded text files to automate Paraguay Credit Cards, leading to 1 full-timeequivalent savings of 3 days each month.•Supervised stabilization project of daily operations to meet 1 day turnaround times for applyingpayments, reaching 98% accuracy, and lowering overall escalations driven through aged itemson backlog reports.•Led Payment Card Industry (PCI) compliance project to remove raw credit cards out of SAP WRP,store credit cards securely, and show tokenized cards in SAP, resulting in lower fees and no fines.•Analyzed and reconciled more than 1K accounting out of balance items, improved customerexperience, and met SLAs, decreasing DSOs.