Sean Baxter Email & Phone Number

Northbrook, Il, Us

Northbrook, Il, Us

Conduct cyber investigations and multi-step incident response process approach to identify and triage cyber threats.Identify, analyze, and eradicate phishing emails. Identify and understand problems or issues through analysis of multiple data sources to draw effective conclusions and choose the most effective course of action.Malware analysis and other attack analysis to extract indicators of compromise.Develop and mature best practices, policies, and procedures.Provide subject matter expertise on security incident handling.

Charlotte, North Carolina, Us

Provide enterprise NERC CIP Cybersecurity Program subject matter expertise and guidance to business area compliance teams. Work collaboratively with others to support NERC CIP Cybersecurity Program initiatives. Development and maintenance of enterprise standards, procedures, processes, and tools.Facilitate and support the performance of self-certifications, audit preparation activities, self-reports and mitigation plans. Become Duke Energy’s visionary when leading Cybersecurity tool projects and deliver products on or before time.

Akron, Ohio, Us

The Global Service Desk Analyst will be responsible for the effective delivery of first and second level IT support to internal corporate employees and contractors via web, email, and telephone.

Charlotte, Nc, Us

Answer and resolve inbound technical calls at a large corporate Help Desk, efficiently and professionally, in a fast paced call center environment.Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed. Follow all escalation procedures according to service level agreement. Use remote control tool to assist end users when needed Provide an accurate record of each call in incident management tracking tool.

Charlotte, North Carolina, Us

Contractor for Carolinas Healthcare System. Answer and resolve inbound technical calls at a large corporate Help Desk, efficiently and professionally, in a fast paced call center environment.Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed. Follow all escalation procedures according to service level agreement. Use remote control tool to assist end users when needed Provide an accurate record of each call in incident management tracking tool.

Charlotte, North Carolina, Us

Perform Customer Advocate duties while maintaining a positive and professional manner at all times, during high stress situations. Take calls and provides status from and to customers on a regular basis.- Work in conjunction with internal and external resources to the company technicians/engineers to troubleshoot and resolve customer's issues.- Has direct interaction and escalates troubles internally and externally on behalf of the customer.- Maintains workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data.- Works tickets on a routine basis and may request some support of others.- Contribute to realizing departmental company goals and objectives.

Mooresville, Nc, Us

Worked in the receiving department. Unloaded freight, sorted onto pallets, dispersed the pallets throughout the store. Also responsible for assisting customers.

Cleaned the inside/outside of the cars. Helped customers pick the best custom wash for their vehicle. I had many repeat customers.

Bachelor Of Science (B.S.), Cybersecurity

Associate Of Applied Science, Computer And Information Systems Security/Information Assurance