Christopher Lee Email & Phone Number

Gaithersburg, Md, Us

Bethesda, Maryland, United States

United States

Bethesda, Maryland, United States

• Responsible for all facets of Theater side operations, including film and crew scheduling, Guest Services, maintenance, daily operations, staffing, oversite of management and staff promotions• Design and implement programs and policies to improve theater side operations including cleanliness (FOH & BOH), improved customer service • Enhanced corporate and local COVID related cleaning procedures – verify cleaning procedures• Perform and analyze F&B inventory – identify and develop action plans for outliers

Gaithersburg, Maryland

• Supervise 4 trampoline parks with annual revenue over $16 million dollars and 900,000 annual patrons• Perform site visits to ensure corporate standards across multiple metrics. Ensure all parks meet local food safety standards as well as State and local standards for attraction maintenance, and attraction OSHA compliance. Worked to develop audit program. • Concurrently manage Trampoline Park with just under $4 in annual sales. Oversee staff of 1 AGM, 1 Operations Manager, 3 shift managers and 50 employees. Increase concessions sales in multiple parks with focus on increased product quality. Implemented programs to increase revenue/profit and decrease COGS. Generated $20,000 sales in own park in $50,000 in other parks.• Designed companywide safety and security program, covering robbery, fire, tornado, hurricane, burglary and active shooter (Run, fight, hide) • Created action plans with General Managers for staff and manager development as part of succession planning and new GM development. • Coached new General Managers on payroll, HR, training, injury report, and weekly reporting procedures. Followed up to ensure compliance. • Restored positive team culture and developed more open lines of communication across all levels of staff• Perform P&L review and analysis looking at labor %, COGS, general expenditures and overall revenue• Restructured park F&B program, focusing on cleanliness and increased revenue• 8 months from taking over park, SMG rankings rose from bottom 10% to top 15% - this includes OSAT and NPS• Developed and introduced statistical labor management system to manage labor – reduced labor costs by 3% within 90 days• Elected to GM Advisory Council by peers to advise franchise ownership about policy changes, operations assessments and other decisions • Founding member of Corporate Birthday Party Development and Planning committee • Recognized as one of only 4 parks out of 190 to have increasing Birthday Party Sales & Revenue (FY2019)

Rockville, Md

P&L responsible for Medicinal Cannabis Dispensary. Manage staff of 8 in a freestanding building.• Oversaw daily operations, maintaining high standards of patient satisfaction, while ensuring security for staff and property, ensuring state regulatory compliance and managing store profitability.• Organized and opened new store within 10 days of being on site. • Performed daily audits to insure company compliance with state regulations.• Developed internal cash handling, inventory, administrative policies, procedures and training systems.• Hired and trained new staff in retail procedure and state compliance procedures.• Identified and trained staff members for promotion.• Managed high volume of cash deposits ($80K weekly) for retail and wholesale operation.• Actively managed (in real time) multiple social media accounts across several platforms.• Helped develop statewide wholesale and retail pricing models and strategy.• Monitored competitor pricing on daily basis and responded in real time.• Dealt with multiple vendors to source new products for store.

Centerville, Md

P&L Responsible for 12 screen multiplex – Annual attendance over 800,000 patrons, with annual revenue exceeding $12 million dollars. Amenities include reserved Luxury Recliners, arcade, party room, enhanced concessions menu and bar service. • Managed staff of 11 Assistant Managers and approximately 40 employees. • Performed hourly review of ticket sales and auditorium capacity to make real-time schedule adjustments (for film and staff) to capture sales, maximize profitability and improve customer satisfaction. • Realigned management team into functional areas – Film, Facilities, Concessions, Operations (Floor & Box Office) and HR/Admin. • Developed statistical systems for labour scheduling, attendance forecasting and concessions ordering. • Provided detailed training to key managers for labour forecasting and film scheduling. • Primary point of contact for all Guest Concerns. • Implemented programs to improve management and staff morale and build “community”. • Prepared 3 employees for promotion to management and 4 employees for promotion to Crew Lead. • Increased Speed of Service and overall cleanliness of Concessions Operation. • Improved quality of food service via training and increased standards. • Performed major Facility overhaul of building – seat repairs, building rekey, light fixture replacement, new safe, new alarm system, new concessions equipment, organization of storage areas. • Provided detailed evaluations for managers and staff. • Passed TIPs Certification for alcohol sales.

Hanover, Md

Oversee operations for a 24 screen multiplex with annual attendance over 1.2 million and annual revenue over $20 million. Amenities include two self-serve concessions stands, a free standing box office, automated satellite ticket kiosks, arcade, meeting and party rooms, Starbucks coffee, XD branded PLF, Reserved DBox seating and reserved Luxury Recliners.• Manage staff of 1 Sr. Assistant, 19 AM's and over 100 employees. • Implement plans and policy as directed by General Manager. • Oversee F&B, Facilities, HR, and Administrative Operations.• Perform hourly review of ticket sales and auditorium capacity to make operational adjustments to, capture sales and maximize profitability, as well as improve customer satisfaction.• Use P&L, G/L, labor analysis, and other reports to discern business and operational trends - make business recommendations based on this analysis. • Ensure facility meets or exceeds budgetary targets and aid in creation of annual budget. • Perform daily, weekly and monthly audits to ensure compliance with sales standards, compliance with COGS inventory management best practices, food safety standards and promotional guidelines. • Guided the promotion of 2 Senior Managers, 27 Assistant Managers and 30 Hourly Managers.• Lead training sessions in customer service, leadership training, management skills, food safety, HR, building safety & security and personal development.• Resolve guest concerns to ensure high levels of customer satisfaction.• Manage marketing programs with multiple partners. This includes screenings, promotions, trailers, surveys and physical media (posters, standees, and banners).• Responsible for building security – help to plan security schedule, work with uniformed police officers on security matters, and develop and practice security protocols with staff and managers. Coordinate with mall to address community security issues as well as overall mall security.

Hanover, Md

• Awarded Most Improved Food cost for 2008 – achieved by reducing waste, dramatically increasing inventory turns, improved crew training, implementation of a more detailed ordering system, and improved record keeping.• Oversaw all aspects of concession operation with annual sales of over $2 million. • Improved compliance with local and corporate food safety standards.• Increased concession Per Person from $3.40 to $3.72, resulting in an additional $380,000 of annual income.• Improved concessions speed of service, physical safety procedures, food safety practices and customer service.• Planned and documented concessions menu upgrade and corresponding price increase. Provided detailed breakeven analysis and summary of cost benefits and increased profits.• Organized and ran weekly concessions contests to increase upselling, speed of service, items per transaction, and improve employee satisfaction and morale.