Will Turner Email & Phone Number

Leeds, England, United Kingdom

Working for the UKs leading online pharmaceutical company my role is to communicate efficiently and effectively with customers to ensure there medication needs are met. I am highly experienced customer adviser and have plenty of experience dealing with customer queries over calls, live chats, emails and social media.

Selby, England, United Kingdom

Temporarily worked for Mach recruitment a job agency working in the clipper warehouse processing and salvaging clothing returns for ASOS, was able to continually meet KPI targets whilst maintaining a high standard of work.

United Kingdom

Working for a well known and reputable charitable organisation my role was to give tailored debt options to clients facing financial difficulty. Having taken part in training courses hosted by IMA and the Money Advice Service and in house training with citizens advice to give the best quality debt advice. I was responsible for my own time and caseload. Due to the nature of the role gained a natural resilience facing sensitive and difficult circumstances and I am able to work well under… Show more Working for a well known and reputable charitable organisation my role was to give tailored debt options to clients facing financial difficulty. Having taken part in training courses hosted by IMA and the Money Advice Service and in house training with citizens advice to give the best quality debt advice. I was responsible for my own time and caseload. Due to the nature of the role gained a natural resilience facing sensitive and difficult circumstances and I am able to work well under pressure. I also gained detailed knowledge of:• Budgeting advice.• Benefits Advice and helping clients to claim. • Income Maximisation. • Insolvencies; DRO, IVAs and Bankruptcy.• Dealing with Mortgage and Rent arrears.• Pro-rata payments and informal payment arrangements.• FCA requirements within the debt advice sector.• CONC sourcebook and regulations.• Dealing with Council tax arrears. • Helping clients with complaints. Show less

Leeds, England, United Kingdom

Working for a leading UK Debt charity to provide high quality debt advice to clients of the charity who are in financial difficulty. My role requires me to speak to clients with potentially severe financial difficulties to understand their individual circumstances and provide appropriate advice to support them with financial solutions to solve debt challenges. Due to the nature of the role I am required to work with clients in severe emotional stress, providing calming reassurance whilst… Show more Working for a leading UK Debt charity to provide high quality debt advice to clients of the charity who are in financial difficulty. My role requires me to speak to clients with potentially severe financial difficulties to understand their individual circumstances and provide appropriate advice to support them with financial solutions to solve debt challenges. Due to the nature of the role I am required to work with clients in severe emotional stress, providing calming reassurance whilst capturing sensitive information from them and then making recommendations for efficient solutions that will help.Detailed knowledge of financial debt solutions including:• Budgeting advice• Individual Voluntary Arrangements• Bankruptcies• Debt Relief Orders Show less

York, United Kingdom

Working for a busy outlet store both as a retail and stockroom assistant, working in the day to day running of the shop. Responsible for the management of stock to ensure availability to customers as well as advising customers in order to achieve sales targets. I was recognised for my work, maintaining and exceeding targets throughout my time with the company.

Guadalajara Area, Mexico

Completed two years voluntary work for my church, working with local people in the Guadalajara region of Mexico whilst becoming fluent in Spanish. During my time in Mexico, I worked with local communities providing service and supporting individuals in deprived communities, Training local church leaders in how to administer their congregations and teaching interested individuals. During the two years, I was asked to take on leadership roles leading groups of up to 8 volunteers working in… Show more Completed two years voluntary work for my church, working with local people in the Guadalajara region of Mexico whilst becoming fluent in Spanish. During my time in Mexico, I worked with local communities providing service and supporting individuals in deprived communities, Training local church leaders in how to administer their congregations and teaching interested individuals. During the two years, I was asked to take on leadership roles leading groups of up to 8 volunteers working in teams of two in remote locations. I was responsible for liaising with them on a daily basis, providing training in their roles, checking on their personal welfare are preparing reports on the progress of the team. Show less

York, United Kingdom

Excedel Level 2 Btec First Diploma, Information Technology, Pass

Btec Level 2 First Diploma, Public Services, Pass

Activities and Societies: Sports leaders UK level 2 award in community sports leadership. NCFE Level 2 key skills in information.

Secondary School, High School/Secondary Diplomas And Certificates, C