Developing the customer success unit as a revenue driver by offering customized credit recovery solutions to the clients of the Resolve platform.

As the leader of the Customer Success organizational unit, I drive the implementation of proactive and predictive practices to increase customer satisfaction and generate revenue. I act as an integrator of CS discipline across the company, guiding organizational units in executing best practices for success, including revenue generation practices.In addition to my CS responsibilities, I specialize in inbound and outbound marketing. I validate the implementation and integration of… Show more As the leader of the Customer Success organizational unit, I drive the implementation of proactive and predictive practices to increase customer satisfaction and generate revenue. I act as an integrator of CS discipline across the company, guiding organizational units in executing best practices for success, including revenue generation practices.In addition to my CS responsibilities, I specialize in inbound and outbound marketing. I validate the implementation and integration of customer acquisition strategies based on personas, brand archetype, and marketing language, using a data-driven approach to maximize results.To support data analysis and business scenarios, I leverage various tools, including Elastic Search, Google Data Studio, Google Analytics, and in-app events. I am passionate about staying up-to-date with the latest scientific and business knowledge, and I continuously seek out new insights and best practices to drive the success of my team and the company as a whole Show less

During my career break, I took the opportunity to explore new horizons and gain a fresh perspective. I traveled to Ireland and immersed myself in a new cultural and economic environment, broadening my understanding of diverse perspectives and behaviors.During this time, I also helped creative individuals start their own digital businesses by leveraging channels such as Instagram and WhatsApp to generate revenue. Additionally, I traded in financial markets as my primary occupation… Show more During my career break, I took the opportunity to explore new horizons and gain a fresh perspective. I traveled to Ireland and immersed myself in a new cultural and economic environment, broadening my understanding of diverse perspectives and behaviors.During this time, I also helped creative individuals start their own digital businesses by leveraging channels such as Instagram and WhatsApp to generate revenue. Additionally, I traded in financial markets as my primary occupation, developing my expertise in this field and gaining valuable insights into market trends and dynamics. Show less

As the IT Coordinator, I oversaw the implementation, management, and user support for an ERP system, enabling the organization to streamline its business processes and improve its efficiency. I also managed the IT infrastructure, upgrading servers and implementing network infrastructure to meet the organization's evolving needs.In addition, I supported other business areas by mapping and modeling their processes, using the BPMN 2.0 notation to improve their workflows and increase their… Show more As the IT Coordinator, I oversaw the implementation, management, and user support for an ERP system, enabling the organization to streamline its business processes and improve its efficiency. I also managed the IT infrastructure, upgrading servers and implementing network infrastructure to meet the organization's evolving needs.In addition, I supported other business areas by mapping and modeling their processes, using the BPMN 2.0 notation to improve their workflows and increase their effectiveness. To accomplish these tasks, I utilized a range of network tools, including Active Directory, Windows Server, Linux (Proxy), Sonic Wall (Firewall), VMWARE servers, and Cisco switches Show less

As an ERP Systems Support Analyst, I played a key role in the implementation and parameterization of systemic rules, ensuring that the ERP system met the organization's specific needs and requirements. I also provided ongoing support for the ERP system, troubleshooting issues and optimizing its performance.