Thiago Gabriel Email & Phone Number

Porto Alegre, Rs, Br

Porto Alegre, Rs, Br

Porto Alegre, Rio Grande Do Sul, Brazil

- Responsible for the customer support experience for major customers at Pipefy- Own, troubleshoot and solve complex technical issues, involving Pipefy platform and external systems- Create and maintain bug requests, providing the appropriate details and recommendations to product and engineering group- Provide ramp activities, knowledge sharing, technical coaching and mentoring to other application support members- Drive technical collaboration and engagement outside of Support team- Build and deploy knowledge sharring tool used yb several teams at Pipefy for Knowledge sharing

- Responsible for the customer support experience with Microsoft- Own, troubleshoot and solve customer technical issues on Azure DevOps- Create and maintain incident management requests to product group or engineering group- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience- Provide ramp activities, knowledge sharing, technical coaching and mentoring- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)

Porto Alegre, Rio Grande Do Sul, Brazil

- Work with Atlassian ecosystem developers and partners, helping them to build apps, customizations and migrate their apps from server to cloud and between different platforms.- First line of defense in HOT incident management, including looping in relevant product teams and timely communicating the status of investigations to the developer community.- Partner with relevant product and engineering teams internally to get help on the most complex cases.- Enhance and improve developer support processes.- Work as an escalation point for the most complex cases from developer support team.- Coaching developer support team.

Porto Alegre Area, Brazil

Technical Leader for US and BR regions, providing guidance to the other team members.Major Responsibilities include:- Provide training to other team members on Windows Server and other Microsoft technologies.- Lead the troubleshooting of escalated and widespread issues.- Work on infrastructure projects and troubleshoot the infrastructure necessary for applications to run without any problem.- Support to web commerce applications used by teams around the globe.

Porto Alegre E Região, Brasil

Key contact in US time/Brazil time, ensuring that all DCS non-production applications run without any issue, providing a stable and accessible test environment to test teams globally.Major Responsibilities include: - Support to web commerce applications used by teams around the globe- Support and configure environment infrastructure (DNS Servers, RDS, IIS)- Create and configure virtual servers and clients (Hyper-V)- Troubleshoot and provide resolution to escalated and widespread issues - Create documentation to be used by the previous level of support- Provide guidance and training to the rest of the team on Windows Server and other Microsoft technologies

Porto Alegre E Região, Brasil

Key contact in US time/Brazil time, ensuring that all DCS non-production applications run without any issue, providing a stable and accessible test environment to test teams globally.Major Responsibilities include: troubleshooting end to end web commerce applications; root cause analisys of environment defects created by test teams; infrastructure maintenance and setup (DNS servers, network and application server setup); work close to the development team to identify code issues and drive the resolution before the production launch of the applications; resolution of incidents escalated by the previous level of support; follow the projects from the development teams and ensure that the necessary environment/setup is in place before the code deploy; code deploy to the non-production environment and tracking of code changes on the environment.

Porto Alegre E Região, Brasil

First level of support responsible for the first touch and quick resolution of high severity production incidents. Those incidents were automatic generated by monitoring tools like SCOM, Empirix, Zabbix and custom monitoring tools. Segments and tecnologies supported included:Manufacturing applications(custom applications), weblogic, .Net Applications, Control-M jobs (Batch, VB scripts and SQL scripts), financial (PCI and KFS) applications and HR applications (Oracle applications).

Porto Alegre E Região, Brasil

Provided second level of support on the SCCM client and Windows OS(XP, Vista, 7, 8) environment. Supported applications and features include: Windows Updates, Windows Automated Deploy, SCCM client, Microsoft Office and program instalation using SCCM (RAP and Software Center). Worked closely with the third level of support in the updates deployed to all network computers, and on the new version of operating system reference images.

Porto Alegre E Região, Brasil

Responsible for the support to end user applications and hardware, as well as for the support of the servers OS (CentOS and Windows Server 2003/2008). Responsibilities also included: Configuration and installation of computers for end users; Documentation of process, assets and procedures; Implementation of new technologies, upgrading systems and creation of documentation of installations and fixes (Step by step);