Thiago Gabriel

Thiago Gabriel Email and Phone Number

Lead Engineer - Site Reliability Engineer @ ADP Brazil Labs
Porto Alegre, RS, BR
Thiago Gabriel's Location
Porto Alegre, Rio Grande do Sul, Brazil, Brazil
Thiago Gabriel's Contact Details

Thiago Gabriel personal email

n/a
About Thiago Gabriel

Thiago Gabriel is a Lead Engineer - Site Reliability Engineer at ADP Brazil Labs. He possess expertise in windows server, windows, it infrastructure operations, it infrastructure management, servers and 31 more skills. He is proficient in Inglês.

Thiago Gabriel's Current Company Details
ADP Brazil Labs

Adp Brazil Labs

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Lead Engineer - Site Reliability Engineer
Porto Alegre, RS, BR
Website:
adp.com
Employees:
96724
Thiago Gabriel Work Experience Details
  • Adp Brazil Labs
    Lead Engineer - Site Reliability Engineer
    Adp Brazil Labs
    Porto Alegre, Rs, Br
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  • Adp Brazil Labs
    Lead Engineer - Site Reliability Engineer
    Adp Brazil Labs Aug 2024 - Present
    Porto Alegre, Rio Grande Do Sul, Brazil
    View
  • Pipefy
    Tech Leader Application Support
    Pipefy Jan 2024 - Jul 2024
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  • Pipefy
    Customer Technical Support Specialist
    Pipefy Jan 2023 - Jan 2024
    - Responsible for the customer support experience for major customers at Pipefy- Own, troubleshoot and solve complex technical issues, involving Pipefy platform and external systems- Create and maintain bug requests, providing the appropriate details and recommendations to product and engineering group- Provide ramp activities, knowledge sharing, technical coaching and mentoring to other application support members- Drive technical collaboration and engagement outside of Support team- Build and deploy knowledge sharring tool used yb several teams at Pipefy for Knowledge sharing
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  • Microsoft
    Support Engineer 3
    Microsoft Aug 2022 - Jan 2023
    - Responsible for the customer support experience with Microsoft- Own, troubleshoot and solve customer technical issues on Azure DevOps- Create and maintain incident management requests to product group or engineering group- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience- Provide ramp activities, knowledge sharing, technical coaching and mentoring- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
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  • E-Core
    Senior Developer Support Engineer
    E-Core Nov 2021 - Jul 2022
    Porto Alegre, Rio Grande Do Sul, Brazil
    - Work with Atlassian ecosystem developers and partners, helping them to build apps, customizations and migrate their apps from server to cloud and between different platforms.- First line of defense in HOT incident management, including looping in relevant product teams and timely communicating the status of investigations to the developer community.- Partner with relevant product and engineering teams internally to get help on the most complex cases.- Enhance and improve developer support processes.- Work as an escalation point for the most complex cases from developer support team.- Coaching developer support team.
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  • Dell
    Senior Software Engineering
    Dell Apr 2018 - Sep 2020
    Porto Alegre Area, Brazil
    Technical Leader for US and BR regions, providing guidance to the other team members.Major Responsibilities include:- Provide training to other team members on Windows Server and other Microsoft technologies.- Lead the troubleshooting of escalated and widespread issues.- Work on infrastructure projects and troubleshoot the infrastructure necessary for applications to run without any problem.- Support to web commerce applications used by teams around the globe.
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  • Dell
    Application Mgmt Sr. Analyst
    Dell May 2016 - Apr 2018
    Porto Alegre E Região, Brasil
    Key contact in US time/Brazil time, ensuring that all DCS non-production applications run without any issue, providing a stable and accessible test environment to test teams globally.Major Responsibilities include: - Support to web commerce applications used by teams around the globe- Support and configure environment infrastructure (DNS Servers, RDS, IIS)- Create and configure virtual servers and clients (Hyper-V)- Troubleshoot and provide resolution to escalated and widespread issues - Create documentation to be used by the previous level of support- Provide guidance and training to the rest of the team on Windows Server and other Microsoft technologies
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  • Dell
    Application Management Analyst
    Dell Sep 2013 - May 2016
    Porto Alegre E Região, Brasil
    Key contact in US time/Brazil time, ensuring that all DCS non-production applications run without any issue, providing a stable and accessible test environment to test teams globally.Major Responsibilities include: troubleshooting end to end web commerce applications; root cause analisys of environment defects created by test teams; infrastructure maintenance and setup (DNS servers, network and application server setup); work close to the development team to identify code issues and drive the resolution before the production launch of the applications; resolution of incidents escalated by the previous level of support; follow the projects from the development teams and ensure that the necessary environment/setup is in place before the code deploy; code deploy to the non-production environment and tracking of code changes on the environment.
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  • Dell
    Technical Analysis Sr Associate
    Dell Jul 2012 - Sep 2013
    Porto Alegre E Região, Brasil
    First level of support responsible for the first touch and quick resolution of high severity production incidents. Those incidents were automatic generated by monitoring tools like SCOM, Empirix, Zabbix and custom monitoring tools. Segments and tecnologies supported included:Manufacturing applications(custom applications), weblogic, .Net Applications, Control-M jobs (Batch, VB scripts and SQL scripts), financial (PCI and KFS) applications and HR applications (Oracle applications).
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  • Dell
    Intern
    Dell Oct 2010 - Aug 2012
    Porto Alegre E Região, Brasil
    Provided second level of support on the SCCM client and Windows OS(XP, Vista, 7, 8) environment. Supported applications and features include: Windows Updates, Windows Automated Deploy, SCCM client, Microsoft Office and program instalation using SCCM (RAP and Software Center). Worked closely with the third level of support in the updates deployed to all network computers, and on the new version of operating system reference images.
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  • Prefeitura Municipal De Esteio
    Intern
    Prefeitura Municipal De Esteio Aug 2009 - Oct 2010
    Porto Alegre E Região, Brasil
    Responsible for the support to end user applications and hardware, as well as for the support of the servers OS (CentOS and Windows Server 2003/2008). Responsibilities also included: Configuration and installation of computers for end users; Documentation of process, assets and procedures; Implementation of new technologies, upgrading systems and creation of documentation of installations and fixes (Step by step);
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Thiago Gabriel Skills

Windows Server Windows It Infrastructure Operations It Infrastructure Management Servers Infrastructure Servidores Windows Powershell C++ Itil Troubleshooting Operating Systems Linux Windows Xp Sql Microsoft Sql Server Servidor Windows Microsoft Windows Infraestrutura Java Dns Hyper V Domain Name System Internet Information Services Computer Hardware Testing Microsoft Products Virtualization High Availability .net Framework Nosql Mongodb C# Zabbix Devops Automation

Thiago Gabriel Education Details

Frequently Asked Questions about Thiago Gabriel

What company does Thiago Gabriel work for?

Thiago Gabriel works for Adp Brazil Labs

What is Thiago Gabriel's role at the current company?

Thiago Gabriel's current role is Lead Engineer - Site Reliability Engineer.

What is Thiago Gabriel's email address?

Thiago Gabriel's email address is th****@****ell.com

What schools did Thiago Gabriel attend?

Thiago Gabriel attended Universidade Do Vale Do Rio Dos Sinos.

What skills is Thiago Gabriel known for?

Thiago Gabriel has skills like Windows Server, Windows, It Infrastructure Operations, It Infrastructure Management, Servers, Infrastructure, Servidores, Windows Powershell, C++, Itil, Troubleshooting, Operating Systems.

Who are Thiago Gabriel's colleagues?

Thiago Gabriel's colleagues are Noah Idris, Toni Wilson, Pmp®️, Hrip, Sarath Annamraju, Ryan Garaffa, Ujjwal Rana Ujjwal, Akhil Unnithan, Rajanigandha Wagh.

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