Thiago Bandeira Email & Phone Number

Ireland

County Cork, Ireland

Be the communication bridge between guests and hotels;Take ownership of escalated tickets related to guest experience during their stay;Liaise with hotel management via outbound calls or emails to promptly attend guest request or complaint;Guest loyalty account maintenance;Promote guest loyalty by offering a personal and efficient customer service.

Cork, Munster, Ireland

Process all reservation requests for English and Spanish speakers​: Identify guest reservation needsand determine appropriate room type.Input and access data in reservation system: ​Verify availability of room type and rate. Explainguarantee, special rate, and cancellation policies to callers, accommodate and document specialrequests.Follow proper.

Campinas E Região, Brasil

• Major Accomplishments:
• Build up management system of production: using visual frames to facilitate the communication among the productive departments, reducing response time in face unexpected delays.
• Mapping of processes and information flow among the company departments: Identify process and necessities (SIPOC and BPM); Define roles and responsibilities; Implement new system.
• Manage the production of a product family: Utilize MS Project as a production scheduling software; Build up the Bill of Materials (BOM) and a Production Plan; Determine the materials necessity according to their.
• Execute activities according the scope of the project in the company´s customers;
• Analyze, identify and develop solutions to solve the bottlenecks of customer key processes;

São José Dos Campos E Região, Brasil

• Major Accomplishment:
• Develop a prototype of business system information using MS Excel: Organize and parameterize data according to business rules; Generate interactive charts according to key process indicators.Main Activities:
• Requirements gathering and analysis in Management Information System projects;
• Document functional and non-functional software requirements, according to the business rules and the company's development methodology.

Full Stack Web Development, Computer Programming/Programmer, General

Micromasters Credential, Logistics, Materials, And Supply Chain Management

Bachelor Of Engineering - Be, Mechanical Production Engineering (Nfq Level 8)