Thien Le Email & Phone Number

California, United States

Fremont, California, United States

- Spearhead training development for both the vehicle operations team and joint-teams.- Manage a team of qualified training instructors to facilitate and ensure effective training.- Identify inefficiencies and blocks to constantly improve both the overall training program and day-to-day operations. - Pinpoint cases of mis-operation and develop key strategies to improve operational metrics. - Provide administrative support and assume the responsibility of onboarding and acclimation of new employees.- Work cross-functionally with management and other teams to identify rising training needs, develop new material, and update stale policies. - Create and efficiently disseminate fresh material regarding the implementation of new features and evolving operational policies.- Work with leadership to strategize and advance towards achieving changing quarterly goals and OKRs.- Manage and schedule two teams' (AM & PM shift) daily operational tasks and responsibilities.- Knowledge and periodic checks/enforcement to ensure that both operators and operations comply and stay compliant to government ADV testing regulations.- Work cross-functionally with engineering and program management teams to facilitate and schedule the efficient execution of vehicle operation tasks (VOs) and high priority projects (e.g. new site bringup, Cherry project, etc).- Work with leadership and other involved stake-holders on the planning and execution of high-priority product demos to visitors.- Assist with day-to-day operator-level responsibilities.

Fremont, California

San Jose, California

• Maintain a high level of public safety and security within the Santa Clara County Superior Courts.• Work with law enforcement and civilian staff to ensure smooth and efficient day-to-day operations.• Enforce court protective orders, criminal restraining orders, and serviced court-issued criminal warrants.• Establish mutually-beneficial partnerships and build a high level of trust with the community.

San Francisco Bay Area

• Work cross-functionally with Campaign Management, Marketing, and Sales teams to analyze and distribute prospective customerdata.• Management of 8x8 Inc.’s SFDC instance. Analyze CRM data to; prevent conflicts, minimize duplicate records, and ensure the highestlevel of data integrity.• Work with Marketing teams to automate prospective customer information population and distribution using tools within Salesforceand Marketo.• Manage Channel Partner Portal to process Channel Partner applications and deals.

1628 Hostetter Rd, San Jose, Ca 95131

• Ensure positive guest experiences and build long-term relationships.• Promoted a safe and clean work • Trained new hires to succeed in serving positions.

Cupertino, Ca

• Partner with general managers to assess employee performances and provide individual-tailored guidance in areas of improvement.• Work with general managers to effectively introduce, advertise, and spread awareness of new seasonal promotions, items, and beersto wait-staff and restaurant employees.• Work with leadership in order to incorporate new company policies, procedures, and ensure refined training for all new hires.

San Jose, Ca

• Train new hires to succeed in the hosting, cashiering, and serving positions.• Establish positive relationships and ensured ongoing loyalty with regular guests.

Bachelor'S Degree, Psychology

General Education