Jay Modi Email & Phone Number

Toronto, Ontario, Canada

• Build client-specific solutions on the SmartSimple platform.• Collaborate with the project team to execute directions assigned by the project lead.• Follow the change management process including all necessary and documented approvals for the system changes/modifications prior to proceeding with any configuration changes.• Participate in project meetings to assess client requirements, design walkthroughs, functional test plans, and implementation sessions.• Assist with integrated system testing of new features when applied to a client system.• Disciplined usage of content management and control processes and tools.• Perform as the internal QA prior to Client UAT and final implementation.• Data transformation and migration.• Running projects under the Waterfall/Agile approach.

Hamilton, Ontario, Canada

Hamilton, Ontario, Canada

• Advised excellent software troubleshooting guidance to customers as a user support technician for various smart gadgets such as smartphones, tablets, music accessories, smart home gadgets, etc.• Identified the issue by probing, leads to better customer service.• Discovered bugs in software and reported to site engineers, augments customer experience in terms of software and security.• Trained other teammates to get deal with emerging issues also to earn customer satisfaction in order to earn positive feedback at the end of the interaction.

Ahmedabad, Gujarat, India

• Developed new widgets for both end-users and website administrators by using WordPress and MySQL.• Maintained and secured website against SQL injection and cross-site scripting.• Managed version control and documentation using PHPBrew.• Evaluate project requirements and scope.• Provide accurate time and cost estimates for projects.• Clearly define project deliverables and milestones.• Prepare professional proposals outlining project details, timelines, and costs.• Draft clear and comprehensive contracts that protect both parties' interests.

Ahmedabad, Gujarat, India

• Successfully created components using WordPress with PHP for clients• Generated technical documents, Implemented Unit, and Integration testing.• Learned MVC architecture, Agile methodology, and Version control systems by working on Live projects.

Ahmedabad Area, India

• Understand client requirements and expectations.• Communicate effectively to gather project details and provide updates.• Manage client expectations regarding timelines, deliverables, and any potential issues.• Be responsive to client feedback and address concerns promptly.• Address technical issues and challenges independently.• Find creative solutions to problems that may arise during projects.

Ahmedabad Area, India

• Inspected the class of audience who need the maximum usage of this concept by taking surveys, polls, and opinions. • Organized a workflow whole project idea by leading the developer team.• Diagnosed loopholes in the system and improved it for better customer service.• Maintains information technology strategies by researching and implementing technological strategic solutions.• Join the team members during discussions and solve the issues while developing the project.

Ahmedabad, Gujarat, India

• Set up hardware and install and configure software and drivers.• Maintain and repair technological equipment or peripheral devices.• Manage security options and software in computers and networks to maintain privacy and protection from attacks.• Perform regular upgrades to ensure systems remain updated.• Troubleshoot system failures or bugs and provide solutions to restore functionality.• Keep records of repairs and fixes for future reference.• Offer timely technical support and teach users how to utilize computers correctly.

Master'S Degree, Electrical And Computer Engineering, First Class With Distinction

Courses have been studied, Engineering Technical Communication Engineering Mathematics MATLAB with Simulink Engineering Project Management.

Bachelor'S Degree, Computer Engineering, First Class With Distinction

L . J. Institute of Engineering and Technology Courses have been studied, Advance Engineering Mathematics Advanced Java Programming.

Certificate, Computer Science

[INTERNALTIONAL EXPERIENCE PROGRAM] Courses have been studied, Web Data Management Wireless Communication and Mobile Programming

Higher Secondary Education, Science Stream