Served as lead business analyst to develop and implement novel regulatory compliance control system to address critical gap in risk management framework, ensuring adherence to regulatory standards while mitigating risk in high-risk, cross-border travel. Collaborated with technology, compliance and bankers to prioritize and deliver new features from ideation through production releases in Agile development.▪ Pioneered risk assessment framework to identify high-risk areas for employees globally, improving risk management capabilities and preventing compliance breaches. Safeguarded bank's reputation and potential financial liabilities.▪ Developed risk assessment process and integrated system with third-party travel services, implemented robust leadership reporting and escalation procedure, achieving 100% audit compliance.▪ Created and conducted quarterly training sessions for ~30K Citibank employees globally, reinforcing knowledge and best practices, enhancing compliance and operational efficiency across regions.▪ Increased user satisfaction by 50% through data-driven product roadmap updates, including merging duplicate records to eliminate unnecessary notifications.▪ Boosted user efficiency by ~80% by implementing an extended attestation feature for frequent travelers and reduced redundant data entry for routine international trips.▪ Led cross-divisional discovery to expand compliance application, driving innovation through tailored features for new Citi market segments and achieving broader regulatory compliance.

Led an Agile test plan execution for migration of a $9 trillion daily payment platform for JPMC, defining system requirements for diverse global payment products (ACH, international transfers, etc.) and facilitating seamless transition. Managed team in supporting key strategic initiatives for payments clearing house platform.▪ Delivered comprehensive onboarding for hundreds of new hires through week-long training programs, including product knowledge, bank introduction, and specific area familiarization.▪ Achieved 3 flawless payment engine releases, leading test plan development, execution, executive sign off, and defect-free delivery.

Migrated business platform to target state, defining requirements and data mapping to ensure smooth transition. Led Agile team for world’s largest leasing enterprise, supporting $800M+ in total assets and 60K+ leasing contracts. Hired initially as contractor and transitioned to permanent role as VP.▪ Automated testing suite development for a leasing application migration. Reduced testing time from one month to one week, ensuring accurate replication of scenarios and enhancing migration efficiency.▪ Led gap analysis and process optimization for a leasing platform migration, collaborating with vendor to ensure seamless integration and address data mapping discrepancies.

Selected for competitive talent program, securing Business Analyst role and achieving promotion to Associate Business Analyst within 9 months. Selected for advancement among top 10% of participants.▪ Selected as Business Analyst for IVR Transformation, documenting business requirements and integration tasks, determining data-related needs, and recommending improvements as needed.▪ Created user stories, use cases, BRDs, BSDs, wireframes/mockups, Project Charters, system workflows, business processes, and requirements traceability matrix.