Vp, Business Controls Manager - Banking & International Controls
CurrentServed as lead business analyst to develop and implement novel regulatory compliance control system to address critical gap in risk management framework, ensuring adherence to regulatory standards while mitigating risk in high-risk, cross-border travel. Collaborated with technology, compliance and bankers to prioritize and deliver new features from ideation through production releases in Agile development.▪ Pioneered risk assessment framework to identify high-risk areas for employees globally, improving risk management capabilities and preventing compliance breaches. Safeguarded bank's reputation and potential financial liabilities.▪ Developed risk assessment process and integrated system with third-party travel services, implemented robust leadership reporting and escalation procedure, achieving 100% audit compliance.▪ Created and conducted quarterly training sessions for ~30K Citibank employees globally, reinforcing knowledge and best practices, enhancing compliance and operational efficiency across regions.▪ Increased user satisfaction by 50% through data-driven product roadmap updates, including merging duplicate records to eliminate unnecessary notifications.▪ Boosted user efficiency by ~80% by implementing an extended attestation feature for frequent travelers and reduced redundant data entry for routine international trips.▪ Led cross-divisional discovery to expand compliance application, driving innovation through tailored features for new Citi market segments and achieving broader regulatory compliance.
