Thomas Mccarthy Email & Phone Number

• Served as lead business analyst to develop and implement novel regulatory compliance control system to address critical gap in risk management framework, ensuring adherence to regulatory standards while mitigating risk.
• Pioneered risk assessment framework to identify high-risk areas for employees globally, improving risk management capabilities and preventing compliance breaches. Safeguarded bank's reputation and potential financial.
• Developed risk assessment process and integrated system with third-party travel services, implemented robust leadership reporting and escalation procedure, achieving 100% audit compliance.
• Created and conducted quarterly training sessions for ~30K Citibank employees globally, reinforcing knowledge and best practices, enhancing compliance and operational efficiency across regions.
• Increased user satisfaction by 50% through data-driven product roadmap updates, including merging duplicate records to eliminate unnecessary notifications.
• Boosted user efficiency by ~80% by implementing an extended attestation feature for frequent travelers and reduced redundant data entry for routine international trips.

Tampa, Florida, United States

• Led an Agile test plan execution for migration of a $9 trillion daily payment platform for JPMC, defining system requirements for diverse global payment products (ACH, international transfers, etc.) and facilitating.
• Delivered comprehensive onboarding for hundreds of new hires through week-long training programs, including product knowledge, bank introduction, and specific area familiarization.
• Achieved 3 flawless payment engine releases, leading test plan development, execution, executive sign off, and defect-free delivery.

Charlotte, North Carolina

• Migrated business platform to target state, defining requirements and data mapping to ensure smooth transition. Led Agile team for world’s largest leasing enterprise, supporting $800M+ in total assets and 60K+ leasing.
• Automated testing suite development for a leasing application migration. Reduced testing time from one month to one week, ensuring accurate replication of scenarios and enhancing migration efficiency.
• Led gap analysis and process optimization for a leasing platform migration, collaborating with vendor to ensure seamless integration and address data mapping discrepancies.

Charlotte, NC

• Selected for competitive talent program, securing Business Analyst role and achieving promotion to Associate Business Analyst within 9 months. Selected for advancement among top 10% of participants.
• Selected as Business Analyst for IVR Transformation, documenting business requirements and integration tasks, determining data-related needs, and recommending improvements as needed.
• Created user stories, use cases, BRDs, BSDs, wireframes/mockups, Project Charters, system workflows, business processes, and requirements traceability matrix.

Master Of Business Administration - Mba, Finance, General

Bachelor'S Degree, Management Information Systems