Thomas A. Email & Phone Number

Houston, Texas, United States

• Responsibilities:
• Provided expert support to dealers on hardware, software, and programming issues, ensuring quick and effective resolution.
• Trained new employees, facilitating their smooth integration into the team and ensuring they are well-versed in company protocols and technologies.
• Maintained high levels of customer satisfaction by delivering exceptional service and support.Achievements:
• Achieved the highest case count in the department, demonstrating exceptional productivity and efficiency.
• Consistently handled cases well under the department’s maximum time of 50 minutes per case, showcasing strong problem-solving skills and efficiency.

Houston, Texas, United States

• Responsibilities:
• Led a team of technicians in the installation and programming of home automation systems in residential spaces.
• Pre-programmed and designed custom systems to meet client specifications and preferences.
• Trained new employees on advanced programming and installation techniques to ensure high-quality workmanship.
• Scheduled and performed service visits to troubleshoot and resolve issues at client sites.Achievements:
• Successfully deployed multiple sites that met and exceeded customer expectations, ensuring high levels of satisfaction.

Houston, Texas, United States

• Responsibilities:
• Installed and supported networking equipment, structured wiring, audio/video components, and automation hardware.
• Performed field programming of installed devices, ensuring seamless integration and functionality.
• Worked extensively with devices from leading brands such as Crestron, Control4, Savant, and more.
• Trained customers on using their automation systems and apps, enhancing their user experience.Achievements:
• Maintained a high level of craftsmanship in all installations, ensuring quality and reliability.

Haverhill, Massachusetts, United States

• Responsibilities:
• Supported faculty and student accounts using Active Directory, Microsoft 365, and Google Suite.
• Provided on-site support for computers and printers, ensuring optimal functionality and user satisfaction.
• Maintained and optimized network infrastructure, adjusting settings to enhance the user experience.
• Managed user permissions and roles in the student learning software (Canvas), ensuring secure and appropriate access.Achievements:
• Learned and adapted new skills quickly to meet evolving technology needs and challenges.