Thomas A. Email & Phone Number

Houston, Texas, United States

Responsibilities: • Provided expert support to dealers on hardware, software, and programming issues, ensuring quick and effective resolution. • Trained new employees, facilitating their smooth integration into the team and ensuring they are well-versed in company protocols and technologies. • Maintained high levels of customer satisfaction by delivering exceptional service and support.Achievements: • Achieved the highest case count in the department, demonstrating exceptional productivity and efficiency. • Consistently handled cases well under the department’s maximum time of 50 minutes per case, showcasing strong problem-solving skills and efficiency.

Houston, Texas, United States

Responsibilities: • Led a team of technicians in the installation and programming of home automation systems in residential spaces. • Pre-programmed and designed custom systems to meet client specifications and preferences. • Trained new employees on advanced programming and installation techniques to ensure high-quality workmanship. • Scheduled and performed service visits to troubleshoot and resolve issues at client sites.Achievements: • Successfully deployed multiple sites that met and exceeded customer expectations, ensuring high levels of satisfaction. • Cleared a backlog of service tickets in under one month, significantly improving operational efficiency.

Houston, Texas, United States

Responsibilities: • Installed and supported networking equipment, structured wiring, audio/video components, and automation hardware. • Performed field programming of installed devices, ensuring seamless integration and functionality. • Worked extensively with devices from leading brands such as Crestron, Control4, Savant, and more. • Trained customers on using their automation systems and apps, enhancing their user experience.Achievements: • Maintained a high level of craftsmanship in all installations, ensuring quality and reliability. • Provided excellent customer service, consistently meeting or exceeding client expectations. • Completed jobs in a timely manner, demonstrating strong time management and efficiency.

Haverhill, Massachusetts, United States

Responsibilities: • Supported faculty and student accounts using Active Directory, Microsoft 365, and Google Suite. • Provided on-site support for computers and printers, ensuring optimal functionality and user satisfaction. • Maintained and optimized network infrastructure, adjusting settings to enhance the user experience. • Managed user permissions and roles in the student learning software (Canvas), ensuring secure and appropriate access.Achievements: • Learned and adapted new skills quickly to meet evolving technology needs and challenges. • Became the figurehead of the IT department, recognized for reliability and expertise.