Thomas Ash Email and Phone Number
I am a Trainer for the Samaritans Training School, helping to provide core development and embedding training to full time trainee volunteers. My role also enables me to provide training to external customers and staff including university placements, workshops, lunch and learns, staff training and more. My career started in 2010 at AXA PPP Healthcare, where I instilled client confidence and credibility in membership services, as well as supporting claims handling with time-critical information. This followed my studies at Canterbury Christ Church University, where I achieved a 2:1 degree in Film, Radio and Television.In 2015, I transitioned to The Caravan Club, where I established solid European relationships and handled contract negotiations, often in French. Having reinforced networks, the Caravan Club was rebranded to the Caravan and Motorhome Club in 2016, in which time I progressed to Senior Operations Coordinator after a year. I overhauled inefficiencies and strengthened satisfaction with targeted initiatives, which brought services closer to the end customer. In 2019, I moved to City CV (an award-winning, international CV writing and career development company) starting as a Client Relationship Administrator before being promoted to a Client Relationship Manager in 2021. I attended to incoming enquiries, processed orders, scheduled consultations and ensured seamless administration and coordination of fast-paced and busy workloads. During my time at City CV, and as part of my Client Relationship Manager role, I also worked as the Proofing and Quality Manager. I ensured that the documents provided were of the highest quality and errors and training requirements were fed back to the Associate Manager.I love my role at Samaritans, helping to train the next generation of volunteers is very rewarding and watching the volunteers flourish and gain confidence in their role gives a great sense of pride. I love being part of a charity where we are able provide a listening ear for those in emotional distress both day and night for as long as they need. I enjoy spending my free time in the great outdoors, working as a listening volunteer and branch trainer at Samaritans, I am also a National Trust member and love to travel, meeting new people, learning new languages and exploring new places as well as being immersed in different cultures.
Samaritans
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Trainer (Samaritans Training School)Samaritans Jan 2023 - PresentLondon, England, United KingdomI am a Trainer delivering Samaritans Training including Core and Embedding full time to trainee volunteers to support the Samaritans Training School service. I also deliver training to external customers and staff ensuring training meets the organisations’ needs.
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Client Relationship ManagerCity Cv | International Career Consultancy Jan 2021 - Jan 2023London, England, United KingdomI am a Client Relationship Manager for an award winning international career consultancy and outplacement services firm. I establish customer rapport, handle enquiries, process orders, schedule consultations, and ensure seamless business administration and coordination. I also support internal processes that maximise service quality and enhance the overall client experience. I am the main point of liaison between writers, coaches, proofers and clients post consultation; I supervise project planning, coordinate writers, coaches, and proofers. I also oversee all proofing ensuring that all documents are to a high quality standard meeting all deadlines in a time critical way. I also support with our B2B business arm to help clients who have been made redundant as part of an Outplacement programme. Discussing client outplacement package options and providing mental health and wellbeing support. As a senior member of the team, I also mentor and train new starters as well as develop training plans to provide training on all of the systems used and standard operating procedures. -
Client Relationship AdministratorCity Cv Oct 2019 - Jan 2021London, United KingdomWith a total dedication to providing career consultancy with integrity, quality and professionalism, City CV’s core values are aligned to my own. We deliver client value by building reliable and sustainable networks and relationships that maximise the quality of our advisory services, as well as our CV, LinkedIn and coaching solutions.♦ Our clients range from students seeking roles in top-tier organisations to management, senior leaders, entrepreneurs, Board Executives and Non-Exec Directors. Their targets could be SMEs, charities, private businesses or global blue-chips across industries ranging from Big 4 to Magic Circle law firms, financial services, marketing, media, tech giants and more. ♦ My role is to support our clients at a pivotal point in their lives. As the first point of contact, I address incoming calls, field enquiries within our team, process orders, coordinate diaries, schedule consultations, and collate client data and notes.♦ I am also an integral point of liaison between our writers, coaches, consultants and Head Office.♦ Working alongside colleagues, I am always looking for ways to improve the customer journey and strive to optimise City CV management processes and engagement through actively listening to client needs.With nine years of customer-facing experience, and a genuine desire to help others on their career path, I ensure we deliver the highest quality of service. I am always interested in connecting with individuals or groups who want to know more about how City CV can help them.
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Senior Operations CoordinatorCaravan And Motorhome Club Nov 2016 - Oct 2019East GrinsteadHaving built client rapport and strong business relationships all my working life, an integral part of my role was to improve the customer journey and manage client expectations. ♦ I supervised and delegated team tasks, ensured timely and accurate management of enquiries, and overhauled databases, standard operating procedures and customer management systems.♦ By creating and embedding a formal procedure for customer complaints, I optimised visibility, consistency and quality frameworks. ♦ As a brand ambassador, I represented the organisation at national exhibitions, trade fairs and events, including the NEC and Glasgow SSE Exhibition centre.♦ I strengthened campsite networks; seamlessly working in French and English and visiting overseas sites. I collaborated with internal and external teams to maintain and improve partnership links. I also secured new business opportunities through negotiating commission, special offers and rates.♦ I raised awareness and brand exposure; overseeing European content creation, liaising with national and regional media, and coordinating with marketing teams to promote services to customers, as well as advising on topical travel issues. Additionally, I wrote press releases and multimedia content across digital and traditional marketing platforms.♦ Finally, I helped to upskill staff through training and support to new starters and existing members of the team. -
Operations CoordinatorThe Caravan Club Ltd May 2015 - Nov 2016East GrinsteadI was headhunted for this client-facing role due to my ability to resolve customer issues and interact with people from all walks of life.♦ I forged overseas networks; leveraging French language skills on contract negotiations. I also facilitated arrangements with more than 300 campsites in 16 European countries, as well as liaising with NGOs and regulatory bodies, such as the European FIA.♦ By swiftly dealing with enquires and prioritising workloads, I was able to manage expectations and resolve disputes. I also implemented process frameworks with actionable KPIs. ♦ I maximised resources and brought structure to core frameworks that reduced duplication of tasks, as well as automating systems and introducing new booking system that streamlined operations.♦ I aligned and optimised website content management systems through uploading engaging, educational and visually appealing content. I cooperated with overseas facing departments to mitigate risks and harmonise legal and regulatory needs.
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Customer Service RepresentativeAxa Ppp Healthcare May 2010 - May 2015Royal Tunbridge Wells, Kent, United KingdomI optimised client experience and efficiently resolved health insurance issues on membership services and claims handling teams.♦ By liaising with internal departments, hospitals, specialists and clinics during claims handling processes, I was able to navigate sensitive and delicate issues, as well as managing multiple workloads and resources to ensure the speedy resolution of complaints.♦ I provided a smooth and compliant approach to handling large amounts of client data; meticulously reviewed extensive documentation in a role that required a clear, systematic and detailed approach to analysis within time-critical deadlines.
Thomas Ash Skills
Thomas Ash Education Details
Frequently Asked Questions about Thomas Ash
What company does Thomas Ash work for?
Thomas Ash works for Samaritans
What is Thomas Ash's role at the current company?
Thomas Ash's current role is Trainer (Samaritans Training School) | Training & Coaching | Facilitator | Mental Health Advocate | Learning & Development.
What schools did Thomas Ash attend?
Thomas Ash attended Canterbury Christ Church University.
What skills is Thomas Ash known for?
Thomas Ash has skills like Customer Service, French Speaker, Contract Negotiation, Microsoft Office, Microsoft Excel, Sales, Microsoft Word, Administration, Relationship Management, Client Service, Client Experience, Customer Journey.
Who are Thomas Ash's colleagues?
Thomas Ash's colleagues are Martin Drake, Amanda Saville, Hannah Rutherford, Paul Cox, Vicki Taylor, Deborah Lawrence, Lynne C..
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