Implemented a new comprehensive ticketing system using FreshService, integrating backend automations.Designed an onboarding system, improving processes for 1,500+ employees across six markets in the western United States.Mentored a team of IT Help Desk agents, providing training on systems, troubleshooting techniques, and customer service ITIL best practices which helped us exceed SLA’s and achieve a 98% satisfaction rate among our end users.

Coordinated the rollout of enterprise level software to 700+ employees Assist customers in troubleshooting advanced issues including backend account administration.Maintain, assess and troubleshoot existing and new software solutions for enterprise use.Manage Five9 call routing, creation and support for15+ company partners. This includes user provisioning, access management, DID & license provisioning and campaign creation for hundreds of inbound/outbound dialing campaigns. Supported escalated tickets from our Service Desk Engineers when advanced troubleshooting was necessary. Work with various vendors to troubleshoot unexpected issues.

Manage and maintained all hardware used by HealthEquity employees Use of Microsoft Active Directory, O365, various MFA clients, CUCM, Cisco AnyConnect Secure Mobility Client, and other enterprise software to ensure secure and smooth access for working remote. Assisting with the migration of over 2,500, users from 2 different domains to a unified domain. Assisted in the deployment of Cisco Jabber/CUCM for hundreds of Customer Service agents working both locally and remotely. Process and manage user issues using LanDesk and TrackIT Install, manage and troubleshoot employee software such as Oracle Service Cloud, Salesforce, VMWare, Cisco Jabber, and many others. Manage accounts in SecureDoc, Duo, CUCM, O365 and other various systems Provision new equipment for new users and replacements for existing users Maintain and modify profiles using Microsoft Active Directory

Managed escalated calls transferred over from our Customer Service team for complex issues. Assist customers in troubleshooting advanced issues including backend account administration.

Helped maintain and run UtahGunExchange.com using Wordpress.Worked with SQL queries for data analytics.Managed email lists mailing out to our 100K+ subscribers 2-3 times a week.Maintained various systems such as Vici Dial and other customer service systems.Worked with Cloudflare, WordPress, AWS, ZeroBounce, OptinMonster, ZenDesk, JWPlayer etc.

A Veterinary Technician is responsible for many things such as; Assisting in surgery, monitoring anesthesia, recording vitals, prepping patient for surgery, administering injectable and oral medications, drawing blood, running lab tests on blood, taking vitals, assessing patient condition scores, hospitalization care, operating radiograph equipment, sanitizing, disinfecting, and sterilizing hospital equipment, customer service in the form of setting appointments, refilling meds, and taking critical care calls.

My primary responsibilities as a waiter were to ensure that my guests had a positive experience, deliver food in a timely manner, take orders, and process payments. As a Manager, I settled the books each night, balanced the cash drawer, payed out servers, placed orders for front of house products, implemented training for front of house staff, enforced policies and carried out disciplinary actions. As the lead Bartender, my responsibilities were serving alcohol in a manner consistent with DABC regulations, ensuring my staff was trained and certified to serve alcohol, placed liquor orders and maintained inventory counts for alcohol stock, serve drinks to guests, wine presentation and mixology.

As a server it was my responsibility to cater to my guests to ensure that they had a positive experience. My responsibilities were waiting on guests, having a deep knowledge of our menu and all ingredients contained in each dish, sidework, such as cleaning the section assigned to us as well as maintaining restaurant equipment, mediating customer relations in course of negative experiences, payment processing and working with a team.

My responsibilities here were diverse to say the least. I not only managed customer affairs via email and Phone, I also did a smorgasbord, of other tasks. These included; wiring security systems, inventory organization, property management and repairs, custom display work, wiring for audio systems, shipping and receiving, and anything else my employer needed.

My primary responsibilities were pickup and delivery of US mail. As well as metering and shipping both domestic and international packages via many shipping outlets such as; UPS, USPS, FedEx, Ontrac, etc. I was employed until the department was dissolved due to budget cuts.