Thomas Baker Email & Phone Number

Cincinnati, Ohio

Responsibilities include wastewater sampling, sewer flow monitoring, wet weather activities during storm events, sewer manhole entry/inspections, smoke and dye inspections. Regional travel to meet project and client needs.

Kettering, Ohio

• Collection of electric utility field data, entry and analysis of the data on Spida Calc graphing software.• Determine remediation requirements for changes or replacement of utility poles• Prepare and modify drawings, specifications, calculations, charts and graphs, and monitor work for compliance to applicable codes.

Mason, Ohio

Blue Ash Ohio

• Performs tracking and management of network events to resolution. • Work with outside contractors to build Alpha power supplies• Create tickets and dispatch internal technicians to fix problem power supplies• First line tech support for techs and vendors relating to power supply hardware

Loading Software on CSX locomotivesTroubleshoot faulty module cards, wiring and LCD screensFollow CSX safety guidelines

• Locating fiber optic cable along rail road right-of-ways,• Reading and locating fiber based on Blue print drawings.• Maintaining security and cleanliness at Sprint POP Sites.• Inventory taken of new equipment build outs at Sprint cell sites.• Inspections of contractor work based on strict Sprint quality control standards • Quality Control audits on Legacy equipment at cell sites• Interface with Ericsson and Sprint Networks for data base entry of new inventory.• Use laptop in field to file reports and other data in a timely basis and to communicate with team members• Willingly accept travel assignments when asked by the regional manager to help out in other markets.

Provided timely field support of new installations and maintenance, ensuring overall customer satisfaction.•Made sure the software was kept up to date, thus delivering the best service possible to our customers. •As needed, effectively used command line software ex. telnet and ftp to communicate with the site switch, various microwaves, site boss and the battery backup system.•Collaborated well with team members leading to quick and effective resolutions, during difficult situations. •Using my problem-solving skills, my goal always was to fix problems quickly during network outages and so was able to maintain an on-line percentage at nearly 100%.•Consistently completed preventive maintenance duties on time within my assigned territory. •Used laptop computer to communicate quickly and accurately with both customers and home office.

Though client base was quite diverse, was able to establish rapport and good communications with all customers served.•Received positive, unsolicited comments - written and verbal - from customers praising my service to them.•Successfully installed video, dial tone and DSL services by connecting an Optical Networking Terminal at each location getting new service.•Discovered and resolved problems with wiring, equipment, connections, etc. •Helped customers feel safer by setting up security on their computer or laptop. •Setup Internet router and cable boxes and remotes to customer satisfaction. •Used ‘Customer Service’ time to explain services installed while also asking about any additional problems •Kept detailed records of time spent and completed projects on laptop - made follow-up work easier to track.•Took various training courses on splicing fiber optics, terminating various wiring, ladder safety, etc.

• Made first contact with prospective families to explain the process and to establish a rapport with them.• Gathered demographic data and entered into a data file and electronically sent to the home office. • Disassembled each television device and placed or soldered electronic equipment inside. • As part of the install process, TVs were networked together with wiring to a central location in the home to a "Nielsen computer".• When networking the sites with wires was impractical, we setup and used wireless solutions like WIFI and Power Over Ethernet.• Made sure job was done neatly, all TVs worked correctly and customer's expectations were met before leaving the home • Managed other team members and was the lead customer contact while we were working in customer's homes in my territory. • With company approval, took on more of a self-management role in my territory, setting my appointments based on the needs of each day. Had such great results that my techniques were copied company wide. • Mentored new team members on managing their territories as well as the technical aspects of the job • Willingly accepted travel assignments when asked by the regional manager to help out in other markets• Using laptop, filed reports and other data in a timely basis and communicated