Thomas Baker Email & Phone Number

Los Angeles, California, United States

Los Angeles, California, United States

As a seasoned consultant, I specialize in offering comprehensive solutions to business owners seeking to optimize their domestic operations and their overseas ventures. My services encompass a wide array of areas crucial for organizational success, including operational efficiency enhancement, overseas operations management, strategic team building initiatives, adept handling of HR-related inquiries, and streamlining sales processes for maximum efficacy. With a focus on tailored strategies and meticulous attention to client needs, I empower businesses to navigate complexities seamlessly, foster robust teams, and drive sustainable growth in today's competitive landscape.

- Co-founded, established, and scaled an international workers’ compensation company from the ground up, growing it to $8M valuation; managed all employee and HR-related issues during merger.- Spearheaded acquisition of 100+ person operation, re-organizing business practices and creating optimal efficiencies.- Achieved a remarkable 70% staff reduction while seamlessly transitioning from QBC to IMM, increasing profitability through streamlined operations, automation, role consolidation, and a culture of innovation and efficiency.- Oversaw development and implementation of objectives and key results (OKRs) and KPIs; facilitated monthly 1:1s and performance reviews, and led quarterly strategic planning meetings to ensure operational efficiency and seamless communication organization-wide.- Recruited, hired, and trained a high-performance, cross-functional team of 150; designed a structure that focused on hiring talent based on key attributes that aligned with specific project needs, which led to a highly diverse leadership team and workforce.

- Responsible for the administrative and financial operations of a $20M industry-leading collections company; oversaw all internal operations for offshore staff of 200 including HR and payroll.- In response to a significant legislative overhaul in workers' compensation, orchestrated a comprehensive transformation of company operations, collaborating with department heads, implementing new job roles, and devising a client onboarding and training strategy. This initiative streamlined internal processes, introduced critical timelines, workflow enhancements, and client management practices to ensure compliance with new regulations.- Pioneered industry-defining changes, guiding internal and client A/R management through industry shifts, shaping software standards, and setting the model for the entire field.- Addressed the challenge of collecting on smaller accounts without incurring high costs by extensively researching offshore options, establishing operations in two additional countries to assess results, maintain quality, and ensure profitability, while fostering transparent communication with the local team.- Successfully led a transition to remote work for the entire organization during the challenging 2020 pandemic, including overseas teams, addressing technical challenges, ensuring safety, and maintaining full employment and operational continuity.- Spearheaded a seamless transition to new software systems for the company and clients, overcoming initial challenges, extensive research, and ultimately acquiring the software company to safeguard operations.

Marketing director of When U Dream a Dream CharityHelped secure funding for 501c3 charityParticipated in securing the dreams of 3 Paralyzed individuals

- Implemented initiatives from the corporate office and developed specific strategies for maximizing branch profits, growth, and customer service rankings.- Created and implemented schedules, marketing and sales goals, daily operations, duties, and cost containment initiatives.- Built relationships and negotiated agreements with hotels, body shops, dealerships, and small businesses to develop new sources of revenue, as well as maintain existing accounts.- Generated and reviewed financial statements, and implemented new policies and procedures as necessary to increase overall profitability and efficiency.- Responsible for training and developing over 50 employees, achieving a retention rate of 100% (corp average 60%).- Maintained above corporate average customer service levels at all times, regional high several times.- Executed marketing plans to capture a larger segment of the local replacement and retail marketplace to increase fleet size.- Signed away two of competitors' largest accounts, totaling additional revenue of over $800k a year.- Negotiated rent and rates factors at locations and decreased costs on those services.

Bachelor'S, Political Science

Activities and Societies: Started WIU Brazilian Jiu Jitsu club, President of Floor in student Government

B.A; B.A, Political Science; International Relations