Thomas Black Email & Phone Number

Glasgow, United Kingdom

I work within a team environment providing 24x7 365 days a year support to our global customer base.Working to an agreed SLA, we provide support via telephone and support tickets for dedicated, virtual, cloud servers and cloud services within the Iomart Group We provide 1st, 2nd and 3rd line support to all of our customers and support a wide range of technologies.We currently provide support to the following services and products:Linux and Windows Server SupportPlesk, WHM and cPanel Control PanelsVirtualisation using VMware, XEN and VirtuozzoOffice 365 Configuration and setupBackup Management using EMC Avamar and R1SoftMail Filter Management Web Filter Management Cloud Storage Management Mail Abuse Management

Providing 1st Line Technical Support to our customers over a number of the Iomart Brands. Responding to customer issues by telephone, email and support ticket. I resolve a range of issues from DNS, Domains and Webhosting to Email, Windows and Linux Server Admimistration

Glasgow

Working with an automated booking system. I pick up pre booked customers and transport them to the destination of their choice. We have a number of contracts with various organisations in Glasgow including BBC, NHS, Scotrail, GCC, Social Work Dept. and Education Dept.

Glasgow

Providing 2nd line technical support to the customers of a mobile telephone network. Receiving and responding to escalated enquiries from a variety of media, promptly within agreed SLA's. This will include the creation of incident and problem reports. Raising, managing and closing fault report tickets. Fault management, fault diagnosis and resolution, mailbox administration and management.

Bellshill

Working within the Customer Retentions Dept. My main role was to encourage coustomers to retain their services using objection handling techniques and incentives. I was involved in a number of projects working on Statistical Analysis and Competitor Analysis. I created a web based Retentions Toolkit that was rolled out throughout all the NTL call centres.

Erskine

Working within the manufacturing group, I was trained in all aspects of PC manufacture including build, test, repair, training and quality control. I was also a line reporter and my responsibilities included liaising with the line manager, delegation of duties to operators, troubleshooting any problems on the line and ensuring maximum throughput in a high volume environment.

Bsc Computer Networking, Computing

Hnd Internetworking, Computing And Networking

Hnc Computing, Computing