Thomas Brown Email & Phone Number

Hopewell, New Jersey

• Established contracted enrollment and reimbursement registrations for a sole practitioner Cardiology practice.• Updated demographic and practice data on CAQH and NPPES online registry sites.

Hillsborough, New Jersey

• Identified levels and trends in aged Accounts Receivable and created plans to address collection of outstanding amounts for management.• Pursued Insurance collectables through denial review, records auditing, and appeals processing, realizing a $410,000 reduction in receivables.

Kendall Park, New Jersey

• Promoted to supervisory position to oversee daily operations of the Patient Accounts Department, consisting of 24 employees in teams of Charge Capture, Payment Processing, Insurance Accounts Receivable, and Customer Service.• Facilitated the deployment of a new Practice Management System (Zotec Partners), including planning the use of materials, resources, and training. Maintained a motivated staff during concurrent legacy system usage.• Interfaced with print mail vendors and clearinghouses to establish and maintain connectivity for data transmission and enrollment in EFT (Electronic Funds Transfer) and ERA (Electronic Remittance Advice) services.• Worked directly with company controller to facilitate proper reporting and explain fluctuations with payers and collection issues.• Acted as Designated HIPAA (Health Insurance Portability and Accountability Act) Officer for Patient Accounts, to report and assist resolution with the company Compliance Officer, including staff training and compliance review.• Handled incoming patient complaints via written correspondence, email contact, and verbal discussions with an emphasis on patient satisfaction.• Chaired regular interdepartmental meetings between the Patient Accounts Department and Imaging Center representatives to address evolving insurance plan requirements and patient account handling.

Kendall Park, New Jersey

• Participated in Implementation Team responsible for the planning and deployment of new Practice Management software (Medical Manager).• Facilitated charge processing and data capture functionalities.• Processed patient correspondence and Insurance denial review as a member of Customer Service and Insurance A/R Follow-up teams.

Kendall Park, New Jersey

• Responded to patient account inquiries as part of a phone team, including problem research and resolution.• Reconciled batch posting and depositing of patient payments.• Processed insurance remittance payments and denial.