• Serve as the first point of contact for technical assistance with hardware, software, and phones• Install, configure, and maintain hardware and software components• Troubleshoot devices and systems, hardware, and software.• Document system performance, bugs, debugging, and program requirements. Keep documentation up to date and accurate• Ensure software licensing is documented and within compliance• Onboarding new staff by creating accounts, supplying technology needs, and train users in the proper use of hardware or software• Install and troubleshoot conference room equipment• Manage vendor relations for phones, printers, computers, and equipment• Maintain a solid working knowledge of PacSci networking components for troubleshooting network related problems.• Ensure computers are secure and protected using software• Enforce IT policies related to keeping staff accounts and computers safe.• Install and maintain ticket booth intercoms• Manage Microsoft 365 Tenant• Migrated management of workstations to Intune from an on premise Active Directory domain.• Setup the management of Microsoft Defender for Business

Manage the daily operation of the school’s network infrastructure including the firewall, switches, wireless, fiber and copper infrastructure, and internet connection.Implement, monitor and manage real-time network traffic and security monitoring tools to ensure the electronic/cyber and physical security of the computer network and overall network efficiency.Conduct periodic network scans to find any vulnerability and report all anomalies and events to the Director of Technology and the Director of Finance & Operations.Implement, manage and monitor network data protection, encryption, and access control tools to prevent data loss and/or inappropriate access.Maintain network hardware and software through regular application of all recommended firmware and software patchesPlan for network hardware, infrastructure, and software upgradesManage internet related services/DNS registration, SSL certificates and maintenanceAdminister and integrate Active Directory with all cloud or hosted platforms and servicesMonitor email traffic, administering filtering and higher level group managementManage campus-wide, digital and analog phone systemCreate a disaster recovery plan to prepare for catastrophic failure to major technology systemsManage and monitor the Access Control SystemCoordinate with the Director of Operations for overlapping areas (Access Control Paylocity, MealTime, HVAC, etc.)Carefully organize and document all work, and facilitate a comfortable working relationship between the IT and all other departments within the school.

Troubleshoot problems with school technology systems, including hardware, software, email, network and peripheral equipment problemsMonitor the Help Desk and manage assigned tickets in person, remotely, by email, or by phoneSupport students, teachers and administrators use of school technology resources from a technical standpointAdministrator of the facilities management system. Manage equipment, inventory, users, and technology. Assist with schedule requests and AV setup for events. Deploy workstations for all new hire staff and facultyPerform regular maintenance and repair of all equipmentInstall software and system upgrades on all computersMaintain an effective relationship with companies and vendors and coordinate with their support teams for resolving issues or scheduling repair work ordersAssist with maintenance and upkeep of entire network hardware and cabling, assist with urgent response to outages or network failures occurring during and outside the typical work dayOrder and track technology related suppliesSet up presentation equipment for special events and assemblies Assist department with testing and evaluating new technologies, evaluate and research software for classroom use or software trial softwareOrganize recycling of all damaged and retired electronic equipmentManage and utilize help desk systems and workflows to document and track customer service. Manage assigned tickets in person, remotely, by email, or by phone.Attend and participate in technology department and community meetings.Collaborate, brainstorm and share best practices within the department and community.Take initiative to make things better; document and communicate changes to the team and community.Maintain up-to-date inventory information on all hardware as well as licensing information on software and subscriptions.Provide backup support to departmental staff as required.

Troubleshooting, configuration, database administration, and repair servers, the network, and other infrastructure.Authorized to research and implement fixes for new issues.Respond to queries either in person or email.Train computer users.Maintain daily performance of computer systems in the High School, Middle School, and Taft Intermediate School with approximately 2,300 users.Ask questions to determine the nature of the problem.Walk customer through problem-solving process.Install, modify, and repair computer hardware and software.Help maintain the district inventory.Installed and maintain the Avaya IP Office telephone system in four buildings and 150 extensions.Install & maintain the Symmetry access control system in eight buildings.Install & maintain over 200 security cameras in eight buildings.Administer G Suite for Education (formerly Google Apps for Education).Administer Office 365 & Minecraft Education EditionDeploy, manage, and maintain over 2,300 Chromebooks.Administer Adobe’s Creative Cloud on 45 workstations.Maintains and programs 2 buildings computerized PA systems, including bell system.

I was solely responsible to acquire hardware and software technology, install and maintain the network, and educate the staff. I directed the office’s implementation of a paperless electronic case filing system mandated by the Federal Court Systems.

Maintain 35 Windows computers, 10 Apple Macs, 50 Chromebooks, and a Windows 2012 R2 server.Maintain 150 active directory user accounts.Administer the G Suite for Education (formerly Google Apps for Education).Research technology and products for implementation.

A vendor through Innosource.Troubleshooting, configuration, database administration, and repair for server, network, infrastructure and email.Authorized to research and implement fixes for new issues.Respond to queries either in person or over the phone.Write training manuals.Train computer users.Maintain daily performance of computer systems.Respond to email messages for customers seeking help.Ask questions to determine nature of problem.Walk customer through problem-solving process.Install, modify, and repair computer hardware and software.Clean up computers.Run diagnostic programs to resolve problems.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Install computer peripherals for users.Follow up with customers to ensure issue has been resolved.Gain feedback from customers about computer usage.Run reports to determine malfunctions that continue to occur.

I was employed as a student assistant for Khush Pittenger, the Academic Director of Business Internships for the Richard E. and Sandra J. Dauch College of Business and Economics. I worked on updating the Internship page on the University website, assisted in addressing student’s concerns, and assisted in any technology needs.

I was employed as an Administrative Assistant in the MBA office of the Richard E. and Sandra J. Dauch College of Business and Economics. I worked on updating the University website and assisted professors with their technology needs

I worked full-time for the Ashland City Schools Treasurer while I attended Ashland University and completed post graduate coursework. I created a financial advisory committee for the Treasurer. I received my Ohio School Treasurer’s License in April, 2010.

I was employed full time as an intern for The Abbey Centre, a nonprofit community center, and was responsible for creating a marketing plan for the Abbey’s 60th anniversary. I was also responsible for creating and presenting a slide show as part of the celebration.

While attending college full-time, I was hired as a teaching assistant to create technology lesson plans for a professor teaching computer technology.