Thomas Carr Email & Phone Number

Fort Washington, Pennsylvania, United States

Fort Washington, Pennsylvania, United States

Fort Washington, Pennsylvania

King Of Prussia, Pa

Manage daily operations of multiple client accounts.Receive raw client data via FTP in preparation for processing.Monitor off hours processing, intervene to resolve processing issues or escalate when necessary.Perform weekly QA on client data and present findings to client.Process and distribute client data, reports, software changes and upgrades to remote client hardware.Second level support for internal, client facing help desk.Perform internal and client data file restores.Troubleshoot client data issues and perform data investigations.Participate in conference calls with clients, communicate with client management.Investigate and test methods for improved efficiency with local and client processing.Log data processing times, issues, investigations and resolutions. Compile into yearly reports.Manage user account security including creation, permissions, modification, and deletion.Package and distribute setup kits for use in installing proprietary software on client hardware.Create and present user connection and report usage statistics to internal and client management.Perform QA testing on new versions of proprietary software in preparation for production use.Monitor System Operations mailbox for processing warnings/errors and client requests. Respond accordingly.Create and maintain client specific processing and operational procedures documentation.Use Batch and MKS Toolkit to create and edit scripts to automate tasks, manipulate data, send notifications, and start processes.Schedule monthly or ad hoc server reboots to apply updates.Work independently and in a team environment with multiple levels of internal and client management as well as third party, client vendors to provide the best service possible to clients.

Pfizer (Formerly Wyeth)

Pharmaceutical Field Sales Force (5000+ remote clients) application support.Know and meet Service Level Agreements/Objectives and understand their effect on the business.Utilize HP Service Center problem management tool to create, update, escalate, and close tickets.Utilize Knowledge Base; Use articles, create new articles, modify existing articles.Participated in Knowledge Centered Support proof of concept, pilot and go-live for Knowledge Base development.Support and troubleshoot remote VPN connections via wired and wireless home networks as well as wireless hotspots.Applications supported: Novell GroupWise e-mail, SAP 640 for expense report entry, Virtual Drive (Alcohol 52% based), Odyssey Client Manager for wireless connections, Nortel Contivity VPN Client, SumTotal TraiNET, OmniPass Biometric Software, Verizon VZAccess Manager for AC595 cellular wireless cards, and utilization of NetOp Remote Control software to connect to clients.Account Security Administration for: Novell Networks using Novell ConsoleOne, Windows Domain Administration using Microsoft Management Console for Active Directory, SAP, and RSA ACE/Server Administrator for SecurID tokens.

Mcneil Consumer Healthcare

Monitor Exchange, NT, Novell, SAP, UNIX, and VMS systems. Utilize HP Openview suite. Monitor Mainframe batch processing. Escalate problems to administrators.Mount data tapes. Run and monitor backups. Troubleshoot backup problems. Perform file restores.Provide Help Desk level support after hours. Provide level II support to Help Desk during business hours. Document issues in Remedy Action Request System.Troubleshoot system problems. Assist system administrators in resolving issues.Lead backup tape librarian. Initialize new media, catalog and send media offsite for disaster recovery, recall media for restores. Management of HP A4845, ADIC Scalar 1000, and Compaq ESL9326 Tape Libraries.Security administration for UNIX, LIMS (VMS Platform), EBR, Mainframe LSA. Create/modify/delete user accounts, reset passwords, unlock accounts.Responsible for Data Center environmentals: Liebert HVAC and UPS units, Honeywell DPR180 Climate Recorder.Create and maintain operational guidelines and technical documentation in Documentum eRoom and Lotus Notes.Server rack space management.Attend daily status meetings.Train new hires.Work with a team to provide the client with the best data center support possible.