Thomas Carter Email & Phone Number

North West / London

Cheshire, Uk

While still keeping my role as Sales Account Manager, I have been promoted to Director of the business by the CEO.This role requires me to keep an eye on all things Voice Concepts. This ranges from the Support, Engineering, Accounts, HR, Business Marketing and Sales.Key Achievements - - Travelling to Australia to set up an office and whilst there I met with suppliers and legal teams to make this achievable.- Supported HR with redundancies and disciplinary processes- Recruitment and Selection - Interviewing candidates for various different fields within the organisation. For UK and Worldwide roles.- Successfully Project managing with overseas customers- Setting the companies staff targets and ensuring these are met too- Being trusted to handle the company accounts when the CEO is out the country

Account Manager & Key Account Manager. Selling the company’s portfolio of solutions and services based on all the different telephony platforms. Large investment projects and long sales cycle. Analysing the customer’s needs and coordinating pre-sales and marketing teams. Discussing with the organisation our strategy regarding large accounts. Increasing sales in new business and existing key accounts. Account management and customer follow up.-Generate sales for a portfolio of accounts and reach the company's sales target -Identify new sales opportunities within existing accounts to remain a client-account manager relationship by up-selling and cross-selling-Manage and solve conflicts with clients -Interact and coordinate with the sales team and other staff members in other departments working on the same account -Establish budgets with the client and company -Meet time deadlines for accountsI'm responsible for managing the accounts for some major organisations, Including Unify, BT, Virgin Atlantic, American Airlines, BP, Diageo and Tate and Lyle etc.My responsibilities are to ensure all these customers are happy with our services. I am also required to ensure all maintenance contracts are renewed. I have travelled to the USA and Australia to promote Voice Concepts and to also meet with new and existing clients.Key Achievements - - Building a profitable department on a monthly basis- Gaining experience of managing a team and leading project groups- Working with accounts ranging from £1000 - £2,000,000

Cheshire

My main roles were the opening and closing of an fault/project work that was given to VC by its customer. These works had to be kept within the SLA. Any projects were quoted on by myself and billed at the end of the month by the accounts team. Liaising with the customers and engineers on a daily basis helped keep the relationship strong throughout my time on Support.Key Achievements - - Ability to work on multiple simultaneous projects and be flexible when faced with challenging times scales and difficult working enviroments- Communicate Information effectively between my clients, engineers and staff- Working with companies in the Asia Pacific, including Austalia, Singapore, China and Japan. Also working with the Americas and Europe. This helped me understand different working standards and attitudes- Building the Support desk into a 24x7, multi lingual operation.

Film & Media

Bachelor Of Arts (Ba)